Associate Director, Marketing Operations Center (Remote)

Brief Description:

The Associate Director, Marketing Operations Center will lead the team responsible for the operationalization of best-in-class capabilities and infrastructure to execute on content lifecycle management in support of the Marketing and Sales organization. . The person in this role will also oversee and ensure the effective execution of design and branding projects, monitor, and optimize creative workflows, and manage internal customer projects. This lead role oversees a team that handles end-to-end content supply chain activities including planning, production, management, distribution and optimization. The role also involves partnering with internal and external teams to deliver content projects on time and budget, managing stakeholder engagement, ensuring compliance with best practice, and driving continuous improvement through measurement, optimization, and innovation.

The Associate Director must have a solid understanding of the goals and objectives of each Franchise we support as well as the roadmap to deliver on our elevated ambition to enhance operations for content enablement and fulfillment. The individual in this role will partner fully with key stakeholders from core customer groups including Omnichannel Strategy, , Marketing, Sales, Medical Affairs, Market Access, Information Systems and Promotional Regulatory. The Associate Director must be a strong leader of people to enable the transformation of the team. This individual will be accountable for the oversight, management, and where needed selection of third-party vendors, including but not limited to, creative services, printers, fulfilment providers, and content management systems. The Associate Director must be comfortable with operating with ambiguity, apply an enterprise-level operational discipline and proven ability in optimization of team structures for efficiency.

Essential Functions

• Partner with the Brand Teams and agencies to align on the strategy behind plans for promotional assets, helping to determine the most effective path for development then ensuring an efficient and cost-effective production process.
• Serve as a subject matter expert in content enablement, derivative content management, and operations fulfillment and advise the business on opportunities to create operational efficiency
• Oversee the critical processes associated with materials production and distribution including ensuring that promotional materials are fully approved, produced, distributed, and destroyed in a timely and accurate manner and serve as a subject matter expert on inventory management.
• Oversee the management of the Digital Asset Management (DAM) system to centralize, organize, and distribute digital assets across the organization. Collaborate with stakeholders across departments to define content standards. Monitor usage analytics and user feedback within the DAM system to identify trends, user behaviors, and opportunities for optimization or expansion. Implement version control and approval workflows within the DAM system to maintain content integrity and compliance with regulatory requirements. Stay informed about emerging trends and technologies in content production, DAM, and content authoring tools evaluating potential enhancements or integrations to improve efficiency and effectiveness.
• Lead the team responsible for the day-to-day material asset management and lifecycle management, providing mentorship and guidance as needed and serving as the point of escalation should issues arise.
• Direct the vision for the transformation of the team and support stakeholders through the evolution
• Stay abreast of industry trends, compliance requirements, and technology enhancements. Proactively recommend and implement changes to help ensure that Jazz evolves our content management to keep pace with future customer engagement needs.
• Execute on knowledge sharing, cross-training and process documentation and thereby minimize the risk of breaks in service to key stakeholder groups.

Required Knowledge, Skills, and Abilities

• 10+ years of relevant experience in the pharmaceutical industry or agency account management experience
• 5+ years' experience in people management and team leadership
• Demonstrated success in managing vendor-partners including third party service providers
• In-depth knowledge of health care practices, services, technologies, and compliance and regulatory requirements
• Proven ability to collaborate effectively with internal and external partners to meet a common goal
• Strategic thinker with the ability to formulate, develop and execute processes strategy into tangible actions
• Demonstrated excellence in organizational and communication skills
• Effective team player possessing enthusiasm and the ability to motivate others
• Experience with digital asset management preferred

Required/Preferred Education and Licenses

• Bachelor's Degree required
• Advanced degree preferred.