GAP Specialist

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us?

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The GAP Specialist, under the leadership of the Team Leader, Claim Adjudication, will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Specialist will 1) provide superior customer service to dealers, consumers, lienholders, and other customers, 2) adjust and process claims for GAP products, and 3) settle claims pursuant to company guidelines. The GAP Specialist will take action to enhance cross-functional coordination and expand internal communications within GSA.

As a GAP Specialist I you will:

• Adjust/process claims from dealers, lien holders, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
• For each claim, verify contract information and determine coverage for vehicle specified.
• Determine validity and reason for total loss with proper documentation.
• Establish claim process and etiquette with customer within contract allotted time.
• Work with customer, lien holder and insurance companies to attain required documentation.
• Calculate actual cash values, verify limits of liability, and discern actual payoff from additional charges and late fees.
• Calculate GAP payoff and facilitate payment to correct party.
• Mediate interdepartmental cancellations and paper flow.
• Assist in other claim department functions as required and maintain high customer service levels.
• Coordinate and communicate actions within the company and with dealers.

What We Need From You

• High School Diploma Req
• Associate's Degree Pref
• 1-3 years related experience and/or training; or equivalent combination of education and experience. Required
• Demonstrate excellent customer service and negotiating skills.
• Is customer and dealer focused.
• Is able to handle customers under difficult situations.
• Demonstrate strong analytical and problem solving skills.
• Demonstrate thorough knowledge of Retail installment Contracts,
• F & I procedures and protocols, Insurances guidelines, and Lending institution collections.
• Is able to act as technical advisor to CS Specialists. 7. Demonstrate excellent claims administration skills.
• Demonstrate knowledge of the company's products and their coverage and benefits.
• Demonstrate computer skills. Is able to use computer in stressful situations.
• Is able to support change.
• Is able to communicate effectively - orally and in writing.
• Understand the company's claims productivity measurements
• Ability to apply common sense.
• DL NUMBER - Driver License, Valid and in State Required
• Is legally able to work in the United States. Holds a property and casualty adjusters license. Required

Physical Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.
Work Environment

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Travel Requirements

• 0% Minimal travel required.

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.