Senior Program Manager

Are you passionate about the chance to bring your program management experience to a world class organization that is leading the way in both content and technology to serve and protect our citizens home and abroad? Do you have the skills necessary to manage complex deals? Then Thomson Reuters Special Services (TRSS) is looking for you!

About the Role

The Sr. Program Manager will successfully manage key account relationships, product delivery and ensure client satisfaction.The role involves working with the territory lead and Business Development Directors to prioritize customer interactions, manage key accounts and programs, ensure delivery of contractual deliverables, and retain and grow assigned accounts. The ideal candidate will be a team player and have excellent client and project management skills, coupled with the ability to work in complex environments. As a Sr. Program Manager, you will also contribute to a variety of areas including:

• Attaining assigned client retention and margin goals.
• Providing a holistic "customer experience", ensuring high-quality delivery of new and existing contracts in the territory. Serves as center point for the client and the TRSS team.
• Maintaining full understanding of the client's mission and how to leverage TRSS solutions to most effectively support their objectives.
• Owning management of day-to-day customer needs and interactions for large and/or complex projects (i.e., client kickoff, regular status meetings, trainings).
• Managing large and/or complex projects that include, but are not limited to, the following: deals that include services from multiple TR business units, deal that require customized deliverables, have detailed security requirements, and are strategic within the client base.
• Directing and managing Proof-of-Concepts (POCs) to prospective clients in close coordination with the Analysis, Product Development, and Tech departments.
• Ensuring successful implementation of complex deals.
• Serving as an extension of Sales, Analysis, and Product/Tech teams on the ground.
• Maintaining a strategic view of customer challenges and regularly identifying opportunities to funnel back to the Territory Lead, Business Development Directors, Analysis, and Product/Tech teams.
• Maintaining an understanding of Finance, Legal, Contracting, and Security requirements, and communicates effectively to optimally manage processes.
• Preparing quality Monthly Status Reports (MSRs) for select projects, capturing major success stories, customer challenges, and future opportunities.
• Following the direction of the Territory Lead in prioritizing efforts and collaborating closely with the Analyst managers and Tech teams to problem-solve optimal solutions.

About You

You're a fit for the Sr. Program Manager role if your background includes:

• Bachelor's degree, equivalent experience will be considered in lieu of a degree.
• A minimum of 5-10 years of client related experience in the Department of Defense, Federal Law Enforcement, or National Intelligence Community is preferred.
• Strong familiarity with the broad suite of Thomson Reuters proprietary data sets and technology is preferred.
• Program/Project management experience is preferred.
• Works well with teams and driving disparate groups toward common client goals.
• Ability to effectively communicate and relate to multiple levels of a client's organization.
• Ability to work collaboratively with internal and external stakeholders, demonstrating strong interpersonal and communication skills.
• Self-starter, highly motivated, team player with strong business acumen, superior organizational skills, and the ability to follow through.
• Excellent writing and presentation skills.
• Ability to travel to sales training, meetings, and to customer locations.
• Proficient in web-based demo platforms and MS Office suite.
• U.S. Citizenship essential to comply with government contract/agency or department of Federal Government requirements.
• Ability to obtain and maintain a U.S. national security clearance.

Physical Requirements:

• Must be able to travel to customer locations and company meetings (car and limited airplane travel).
• Able to carry company materials (to include laptop, marketing material, etc.).
• Able to sit for long periods of time in front of a computer.
• Able to use the phone.

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What's in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you'll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.