Community Caseworker

The Salvation Army believes in meeting the basic needs of individuals and families, young and old. These basic needs include food, rent, utility assistance and other services through grants and community collaboration. While meeting the physical needs, The Salvation Army staff also offer hope and guidance to those coming in for services. If you want to be a part of the change in serving your community, apply today!

The Community Caseworker will provide basic support and guidance to clients seeking assistance with emergency needs, utilizing case management skills to guide them to greater sufficiency. Responsible for interviewing, evaluating, and administering appropriate aid to clients including connecting with referrals to other Salvation Army and/or community services.

About the role:

• Schedule, interview, and evaluate the needs of individuals and families to provide assessment and screening
  services for potential applicants for appropriate services, information and/or referrals. Identify and assist
  clients appropriate for and desiring long term case management through Pathway of Hope.
• Determine eligibility and provide service requested by the clients within a timely manner and based on
  available funding.
• Review with the clients their household income and expenses, and discuss developing a plan to manage
  monthly expenses.
• Listen and assess for other needs such as emotional and/or spiritual support and connect with Salvation
  Army and other community resources. Provide informational materials as needed.
• Oversees and coordinates the organization and daily operation of the Food Pantry program. Dispenses
  food orders during weekly distribution hours and in emergency situations.
• Develop and use working knowledge of community services and housing resources etc. to provide
  appropriate case management/referrals; provide referrals to other community resources as appropriate to
  access additional resources for clients to assist clients with their case plans and goal attainment
• Participate in community agency meetings and cultivate professional relationships with those
  agencies/groups as assigned.
• Facilitate information exchange with other collaborating agencies.
• Document all client meetings, encounters, and transactions, as well as enter specific information into
  Client Management System assuring that accurate and timely records, reports, and statistics are
  maintained.
• Participate fully with Pathway of Hope team activities locally and divisionally.

Education: Associate's degree from an accredited college or university in a related field.
Certifications: Valid Wisconsin Driver's License with clearance to drive from The Salvation Army's
insurance carrier preferred. Must obtain the Territorial Caseworker Certification within one year of hire.
Experience: 2 years experience working within a social services agency or social work field
Or - Any equivalent combination of education and experience that provides the requisite knowledge, skills and abilities

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.