PI Customer Site Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite PI Customer Site Manager in Boston, MA, US we're looking for?

Your future role

"Take on a new challenge and apply your comprehensive Project & Bid Management expertise in a new cutting-edge field. You'll work alongside dedicated, skilled, and collaborative teammates. You'll coordinate and manage customer site teams & activities during the warranty phase, ensuring a significant impact on project success and customer satisfaction. Day-to-day, you'll work closely with teams across the business (such as TSSSA operations, Commissioning, Validation, and Supply Chain), enforce EHS and security rules, and much more."

We'll look to you for:

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  Deploying, managing, and enforcing the application of Alstom & customer EHS and security rules, APSYS, and relevant PI processes on customer site,

  
  
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  Managing the PI Customer Site team, ensuring availability of necessary/qualified competencies of the team, planning/coordinating, and providing administrative support for the employees,

  
  
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  Ensuring contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting,

  
  
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  Ensuring fleet availability according to contractual commitments by working with the TSSSA operations team,

  
  
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  Executing the PI scope of activities at the customer site including Commissioning and Validation support (if required),

  
  
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  Ensuring the update of the as-maintained configuration of the product in the field until the end of warranty,

  
  
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  Providing REX of the Warranty period to the organization through the PI "frame",

  
  
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  Managing the relationship with customer depot management and maintainer,

  
  
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  Coordinating fleet check activities,

  
  
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  Identifying/Supporting Project management & Services for Upsell opportunities versus customer needs

  
  

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

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  Degree in Engineering or relevant experience,

  
  
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  Experience or understanding of project execution in technical, industrial, procurement, or supply chain contexts,

  
  
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  Knowledge of general railway and product knowledge,

  
  
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  Familiarity with field experience, specifically mechanical or electrical/electronics,

  
  
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  Fluency in English, both spoken and written for technical documentation,

  
  
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  Proven ability in team management and leadership,

  
  
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  Capability to ensure adherence to EHS rules and railway safety standards,

  
  
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  Strong track record of customer interaction and relationship management,

  
  
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  Demonstrated self-governance and the ability to work autonomously,

  
  
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  Aptitude for identifying upsell opportunities and contributing to claims and negotiations

  
  

Things you'll enjoy

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

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  Collaborate with transverse teams and helpful colleagues,

  
  
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  Work with cutting-edge technologies in the railway industry and innovative solutions that enhance transportation safety and efficiency,

  
  
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  Progress towards becoming a key player in driving the success of our product introduction and ensuring the highest levels of customer satisfaction,

  
  
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  Utilize our dynamic working environment that fosters leadership, resilience, adaptability, and a continuous learning mindset,

  
  
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  Contribute to innovative projects,

  
  
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  Steer your career in whatever direction you choose across functions and countries,

  
  
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  Benefit from our investment in your development, through award-winning learning,

  
  
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  Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

  
  

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.