WIC Nutrition Education Technician (Temporary)

Position Summary

This position interacts with parents, clients, nutritionists, and other staff to provide client services and administrative support within WIC clinic operations to achieve assigned caseload. The position requires dependability, reliability, punctuality, computer, and organizational skills to complete assigned tasks. Assist in resolving routine problems and WIC clinic issues such as dual participation, benefits not accessible from eWIC card, and reporting to the State Agency challenges obtaining food items available on the WIC benefit list. Also assist with coordination of WIC services, making referrals as warranted and assisting with outreach activities (e.g., health fairs.)

Reportability

This position will report directly to the WIC Director.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Greets participants/caretakers in courteous and consumer-oriented manner.
• Provides participant-centered environment and focus.
• Uses basic computer knowledge and skills.
• Checks participants into scheduling system.
• Schedules appointments for benefits (Group/Individual), CPA follow-up, assessment appointments via phone or in person.
• Follows-up with scheduled appointments to maximize compliance with appointments for certification and loading of the nutrition benefits.
• Reschedules appointments for no-shows as well as documents no-shows and reschedules appointments.
• Collects, records and updates (including health data as required to determine WIC applicant's eligibility)
• Notifies parents of the required information, in a courteous manner for completing the WIC certification process prior to scheduled appointments and at the time of certification when participants do not bring the required documents.
• Collects and records social, financial, and other pertinent data required to determine eligibility of participants.
• Assesses immunization status by using participants' records and/or Central Immunization Registry reports, indicates status in HANDS and provides referrals when necessary.
• Ensures accurate completion of all consent documents and other forms.
• Reviews and verifies WIC eligibility information presented by participants.
• Prepares dual participation and other reports as assigned.
• Explains participant's rights and obligations including prevention of dual enrollment and program guidelines
• Ensures participant's understanding of the rights and obligations.
• Explains alternate authorized representatives' rights and obligations, how to use the eWIC card and EZWIC app for a better customer experience.
• Explains to participants that WIC is a supplemental food program; ensures participant's understanding of providing the supplemental foods to promote growth and health; explains that WIC foods are to be used by WIC participants only.
• Promotes breastfeeding.
• Promotes and explains food package.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities-

• Requires a High School Diploma or GED. Some college course work or Associates Degree is preferred.
• Must possess excellent people/customer service skills, good oral/written communication skills, and demonstrates ability to accurately record and document data.
• Experience in working in a multicultural setting and/or with low-income populations desirable.
• A thorough understanding and working knowledge of patient confidentiality issues and HIPAA compliance/regulations will be essential.

Language Requirement- Ability to communicate effectively in English is required. Additional language proficiency or fluency in Spanish or Amharic preferred.

Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.

Work Environment - Mostly in a typical office and/or home setting with quiet to moderate noise level. May be exposed to extreme cold, heat, and humidity due to outside weather conditions.

The Benefits:

• Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)