Technology Support Specialist

BankTalent HQ
Commensurate with Salary and Experience
United States, Michigan, Hillsdale
Mar 22, 2025
Description County National Bank (CNB) is an independent, locally owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking and provide outstanding client service and solid financial performance." We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities. CNB is looking for qualified, motivated, and client- and team-focused individuals to join our team ONSITE in Hillsdale, Michigan as a Technology Support Specialist. JOB SUMMARY In coordination with our third-party partner, BankOnIt, the Technology Support Specialist assists Bank associates (including Board and Advisory Members) with hardware and software issues as they arise. Assists with implementation of IT-related projects, installing and configuring hardware, software and servers. DUTIES Internal Systems - in collaboration with third-party providers for certain components Works with third-party providers in managing inventory of computer hardware and software. Works with third-party providers in managing ATM Patches and updates. Works with third-party providers in managing end user workstations, printers, and ancillary devices. Creates and updates documentation for instructions/checklists and identifies/recommends improvements to procedures used in their respective area of responsibility. Works with third-party providers to help ensure the bank has reliable, stable network infrastructure that includes servers, routers, firewalls, and adequate communication to support bank operations. Support Desk Provides Bank Associates with top quality, consistently available computer service, support training, and maintenance of all computer systems used throughout the organization. Acts as an internal escalation point for end users by monitoring the BankOnIt dashboard for timely resolution to help desk tickets, engaging third parties on behalf of end users and assists with escalated issues, as needed. Acts as a liaison with internal departments and outside third-party technical providers for task- and project-specific issues. Assists end users with application support as required for bank-related applications and systems. Assists in training new Technology Support Specialist. Provides onboarding orientation and training for new associates, as needed. Telephone Management - in collaboration with third-party providers for certain components Assists with managing the company's telephone system, mobile devices, etc. Assists with contacting phone company for support to resolve any issues in a timely manner. Security Camera Management - in collaboration with Security Officer and third-party providers for certain components Assists with managing the company's security camera system, etc. Assists with contacting third-party provider for support to resolve any issues in a timely manner. Asset Management Ensures the company assets are maintained responsibly. Assist with coordinating vendors and service providers for computer equipment maintenance and repairs. Other Various Duties Maintains and protects confidentiality of client information. Maintains regular, on-time attendance. Remains current in assigned training. Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position. Performs other various duties as assigned. CONTACT WITH OTHERS - INTERNAL Communicates on a regular basis with Technology Department associates. Communications on a regular basis with all Bank associates to resolve technology issues. CONTACT WITH OTHERS - EXTERNAL Communicates on a regular basis with BankOnIt, vendors, and other providers related to Technology. Communicates on an as needed basis with auditors and examiners. In coordination with our third-party partner, BankOnIt, the Technology Support Specialist assists Bank associates (including Board and Advisory Members) with hardware and software issues as they arise. Assists with implementation of IT-related projects, installing and configuring hardware, software and servers. Requirements SKILLS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Education and some college is preferred; otherwise, must have a combination of applicable education and experience. Knowledge of Desktop systems, Microsoft Office Suite, and bank-specific related applications. Knowledge with function and role of routers, switches, firewalls, antivirus platforms, patch management, and similar infrastructure related components. Most of the components and functions are managed via third party providers but will need to be articulate and guide third parties during challenges or projects. Passion for providing a stellar client service experience to all clients (external and internal) and ability to instill this passion in others. Excellent interpersonal skills (tactfulness, cooperation, courteousness and client friendliness) are necessary to represent the bank in a positive manner. Positive and cooperative approach when working with others. Excellent written communication skills with demonstrated ability to write communications clearly, concisely and effectively, with attention to detail for visually appealing output and accurately proofreading publications. Excellent verbal communication skills with the demonstrated ability to effectively present information to clients and management. Ability to maintain confidentiality and handle sensitive information. Ability to work independently and as a member of a team. Strong administrative skills with effectiveness in developing tasks and managing resources to achieve targets/goals. Ability to multi-task while paying attention to detail. WORKING CONDITIONS The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the work environment will include: Works in a normal office environment. Travel between branch locations as needed. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to: Communicate effectively, both verbally and in writing. Keyboard information. Stand, sit, walk, climb stairs and ladders, and lift up to 50 pounds at any one time. Physically work around equipment configurations. Travel to branch locations as needed.