ServiceNow Senior IT Asset Management Analyst

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Position will be responsible for designing, configuring, and implementing ServiceNow, IT asset management solutions to meet UT Southwestern's unique business needs. This role requires a deep understanding of IT asset management, configuration management, and ServiceNow platform capabilities. The ServiceNow Sr. IT Asset Management Analyst ensures that the ServiceNow Application and Nuvolo service portfolios' asset management is standardized and sustainable by enhancing UTSW's abilities to identify and remediate data anomalies, analyze trends, and identify potential hardware and integration needs and issues. This position will work strategically across all teams and modules, requiring presentation skills, including creating presentation materials for governance and steering committees. This position does not support H1B visa sponsorship.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in business administration, computer science, or other related field (or equivalent work experience).

• Experience
  3 years of IT asset management, procurement, or a similar role and

• Licenses and Certifications
  ServiceNow Administrator (CSA) certification Upon Hire and
  ITIL IV certification is a requirement within the first 6 months of employment

JOB DUTIES

• Responsible for lifecycle management of biomedical equipment software design, support, optimization and reporting of enterprise-level applications and systems.
• Responsible for providing all hospital reporting needs to be compliant with all laws and regulations for hospital certifications.
• Liaison and consults with various teams to ensure alignment with IT Asset Management requirements, relationships, best practices, and the organizational service management team for communications and execution of the plan.
• Designs, implements, and supports Nuvolo asset management solutions that align with UT Southwesterns Security and Service Owners business goals and objectives. This includes defining configuration item (CI) classes, relationships, and attributes to represent the Nuvolo application accurately using out-of-box focused solutions.
• Provides input into the Nuvolo technical perspective of IT Asset Management (ITAM) roadmap planning, understanding the implications of value streams, ITAM strategy, and overall roadmap.
• Performs data governance practices to ensure data accuracy, integrity, and completeness within the ServiceNow CMDB and Bio-Medical asset inventory.
• Develops and ensures Asset Management DB (AMDB) change enablement processes in collaboration with the ITAM Technical Product Owner to ensure that adds, changes, and deletions are tracked and approved.
• Monitors and ensures State compliance with definitions of project scope, timelines, and deliverables.
• Collaborates with Service Owners to understand their business needs, processes, requirements, and challenges. Provide expert advice and recommendations to improve their AMDB implementation and data needs.
• Creates and maintains comprehensive documentation of the AMDB designs, configurations, and processes for the Service Owner and leadership's reference.
• Provides input, training, and support to Service Owners teams to ensure effective AMDB utilization and ongoing maintenance.
• Provides input to the ServiceNow team to gain knowledge of Biomedical Asset Management, assist with systems upgrades and clones, and coordinate Biomedical communication plans.
• Coordinates with the CMDB, ITSM, Platform, teams, and Service Leads around Asset Management technical/design consultation.
• Escalates Asset Management related issues to management.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO Statement
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!