Assistant Director of Financial Aid

Loyola University Chicago

United States, Illinois, Rogers Park

Mar 24, 2025

Position Details

Job Title	ASST DIR - FINANCIAL COUNSELOR
Position Number	8101922
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Rogers Park-Lake Shore Campus
Department Name	STUDENT FINANCIAL ASSISTANCE
Location Code	FINANCIAL ASSISTANCE (02023A)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	The Assistant Director is a critical member of the Financial Aid team, providing guidance to undergraduate and graduate students in all aspects of financing a Loyola University education. Essential duties include, but are not limited to, the following: Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid matters Conducts file review, preforms professional judgement, completes verification, and updates award packaging as required including certification of loans and appeals. Monitors/maintains application statuses within the student information system Access federal and state systems (COD, NSLDS, GAP Access, FSA, etc.) to verify student aid eligibility Supports the Financial Aid Office by managing specific program area(s) such as R2T4, SAP, FWS, Scholarships, Consortium, Veterans, etc. Supports the University through presentations to various public audiences including FAFSA workshops, financial wellness programs, orientations, and other admission events. Collaborate with campus partners to provide a holistic approach to service This role is primary student facing and will be located at the financial aid front desk Supports and trains graduate student workers on areas of customer service and financial aid policy Performs other duties as required.
Minimum Education and/or Work Experience	Bachelor's degree in related field and three - five years of related experience, or a combination of education and work experience . A solid knowledge of federal and state regulations is essential.
Qualifications	Required: Highly developed interpersonal and communication skills that adequately assess students' needs and guide them to the appropriate university resources. Must exhibit energy and enthusiasm for working with students in a high traffic and faced paced environment. Demonstrated ability to work with diverse constituents and in a team based environment. Ability to work effectively with students in a holistic manner with enthusiasm for providing student-centered services Must be available to work some weekend and evening hours Strong organizational and interpersonal skills are a must Customer service experience required Ability to think critically with an eye for detail Adaptable to change Support students and families from all backgrounds Strong working knowledge of federal and state regulations is essential. Ability to prioritize work and adapt in a fast pace environment PeopleSoft experience highly preferred. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates/Credentials/Licenses	NA
Computer Skills	Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	None
Open Date	03/17/2025
Close Date
Position Maximum Salary or Hourly Rate	$54,000/ann
Position Minimum Salary or Hourly Rate	$48,500/ann
Special Instructions to Applicants
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation's largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes-including Business, Law, Medicine, Nursing, and Health Sciences-Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation's top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country's most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University's Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/31893