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Field Operations Coordinator

University of California - Santa Cruz
United States, California, Santa Cruz
1156 High Street (Show on map)
Mar 24, 2025
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Job ID
77234
Location
Santa Cruz
Full/Part Time
Full Time
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JOB POSTING

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 04-07-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

Transportation and Parking Services (TAPS) supports the University's mission by providing access to UC Santa Cruz, acting as fiscal stewards, and managing the sustainable planning, design, and operation of safe and equitable bicycle/pedestrian programs, transit services, parking, and other transportation-related needs. TAPS is dedicated to being innovative, sustainable, and customer-focused providers of access to UC Santa Cruz.

More information can be found at: https://taps.ucsc.edu/

JOB SUMMARY

Under the supervision of the TAPS Operations Manager, the incumbent provides administrative and staffing support for the daily field operation of TAPS Event Parking. Major duties include the hiring and training of 30-50 student employees annually, coordination of the traffic-control program, and coordination of student Event Staff for delivering a broad range of parking-related services for regular and special events on campus. Training of students includes an emphasis on following university cash handling procedures during permit sales and post-event reconciliation.

APPOINTMENT INFORMATION

Budgeted Salary: $28.47/hour
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

  • Full-time, Fixed
  • Percentage of Time: 100%, 40 Hours per Week
  • Days of the Week: Mon-Sun, TBD (intent is for 5 days per week work schedule, but this may include the weekend days)
  • Shift Includes: Day, Evening, Weekend

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: CX, Clerical Unit

Job Code Classification: BLANK AST 3 (004722)

Travel: Never or Rarely

JOB DUTIES

40% - Event Operations

  • Check FileMaker Pro database regularly to track upcoming events.
  • Review event details and determine if additional staffing or equipment is necessary.
  • Create and maintain staffing schedule from a pool of student employees.
  • Maintain field equipment at all storage locations (e.g. barricades, delineators, radios, cones, whistles, vests, signage, etc.) and provide recommendations to the TAPS Operations Manager on the purchase of new equipment as needed.
  • Create, post, monitor, and remove event signage.
  • Take inventory of equipment and permits on a quarterly basis.
  • Work with the TAPS Field Operations Manager and Event Field Operations Lead to oversee large event parking operations.
  • Work with the UC Police Department to oversee traffic-control for high-volume events.
  • Communicate with customers in the field to solicit additional information or respond to complaints.
    *Drive a university-owned vehicle to travel to different locations on campus for events.

30% - Traffic Control Operations

  • Coordinate traffic control operations to support busy intersections during peak hours and move traffic seamlessly through the campus.
  • Train new students regarding safety, responsibility, and the logistics of each intersection and observe students in the field until they are ready to work unsupervised.
  • Recommend potential new locations and work with the TAPS Field Operations Manager to determine safe staffing levels and procedures.
    *Drive a university-owned vehicle to complete traffic control coordination.

25% - Administrative

  • Hire and train between 30-50 student employees. Training includes intersection-specific logistics for the traffic-control program as well as permit and cash handling procedures for both on-site permit sales and the post-event reconciliation processes for event parking.
  • Identify and provide additional training to 4-6 student Leads, who have a deeper understanding of the operation, additional authority, and more responsibilities.
  • Report work place incidents to TAPS Field Operations Manager for potential disciplinary action.
  • Review the scheduling program and compare it to student timesheets to identify potential time reporting errors.
  • Approve student timesheets on a bi-weekly basis.
  • Monitor the issuing and return of all equipment (e.g., vests, gloves, whistles, lanyards) checked out to student employees. Work with the TAPS Business Office to recover the cost of missing equipment.
  • Coordinate daily parking lot surveys and track the data that is received.
  • Schedule TAPS Events and Maintenance vehicles for routine and supplemental maintenance and maintain monthly mileage logs.

5% - Additional Duties

  • Provide feedback regarding short and long-term program improvements to TAPS Field Operations Manager.
  • Work field shifts as needed.
  • Participate in various campus event planning meetings.
  • Attend required training both on and off campus.

REQUIRED QUALIFICATIONS

  • Leadership and interpersonal skills sufficient to motivate staff, delegate, assign, and monitor workload, for a large student-based operation.
  • Experience in cash handling and record keeping skills and the ability to perform with a high degree of accuracy, in compliance with all PCI standards, campus policies, and procedures.
  • Organizational and time management skills sufficient to prioritize competing job responsibilities and function under the pressure of meeting deadlines with frequent interruptions and with strict attention to detail.
  • Ability to adhere to time and attendance requirements and punctuality standards, and exercise good judgment and discretion in handling confidential situations or materials.
  • Skill and experience to present a positive, customer service-oriented public image, maintain a courteous and harmonious working relationship with the campus community and members of the public, and train student workers to do the same.
  • Ability to work cooperatively and effectively with students, faculty, staff, and co-workers of diverse cultural backgrounds.
  • Experience and knowledge of safety issues as they pertain to services provided in roadways (e.g., selling permits, traffic-control) and the ability to operate a motor vehicle safely and legally.
  • Ability to use a computer and computer programs (e.g. word processing, spreadsheet, database, scheduling software), as well as a variety of office machines.

PREFERRED QUALIFICATIONS

  • Experience with safely directing traffic and providing information/directions to visitors.
  • Familiarity with UCSC campus roads and parking spaces.
  • Experience planning and coordinating multiple large events simultaneously.
  • Experience coordinating large numbers of student employees

SPECIAL CONDITIONS OF EMPLOYMENT

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Selected candidate must pass the employment misconduct disclosure process.
  • Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
  • Must possess a valid license to drive in the state of California and be able to participate in the Department of Motor Vehicles (DMV) pull notice program.
  • Interviewees will be required to provide a current DMV record.
  • Ability to work long periods of time at a computer with or without accommodation.
  • Ability to sustain exposure to dusty, noisy environments and inclement weather as necessary to carry out assigned duties and responsibilities.
  • The selected candidate will be required to work all scheduled hours on-site.
  • Ability to work a variable schedule including evenings and weekends.
  • Ability to respond to emergencies after hours as necessary.
  • Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
  • Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
  • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy
  • Abusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://compliance.ucsc.edu/campus-safety-compliance/annual-reports/.
This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

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