IT Portfolio Management

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Customer Success, Equality, and Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the world's foremost Salesforce implementation and enable our global Ohana to do their best work by using our platform.

Salesforce is seeking an experienced IT Portfolio Manager to support our strategic portfolio team through management of our product teams and their large scale/groundbreaking IT programs. This seasoned IT professional will have data analytic experience, as well as experience in planning, operational readiness, organizational structuring and process standardization to develop and help scale our strategic portfolio. In this role, you will work with teams that works closely with the IT Application Development, Product teams, Engineering, Security, Support and other internal groups to manage the operations and reporting of our BT strategic portfolio.

Your Impact

• Collect, clean, and analyze large datasets to identify trends, patterns, and insights.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for IT programs.
• Collaborate with IT Application Development, Product teams, Engineering, Security, Support, and other internal groups to understand data needs and provide actionable insights.
• Conduct ad-hoc analysis to support business decisions and strategy.
• Apply statistical methods to interpret data and generate useful business reports.
• Assist in the development and implementation of data collection systems and other strategies that optimize statistical efficiency and data quality.
• Present findings and recommendations to partners in a clear and concise manner.
• Develop process documentation, standard methodologies, and find opportunities for enabling product teams and large-scale IT programs.
• Deliver clear critical initiatives, operational changes, change management, and process improvements across diverse and globally dispersed teams.
• Articulate clear business value, outcomes, and objectives across multiple product domains.
• Define effective data management processes, structure, roles, and responsibilities to ensure the successful execution and delivery of business objectives and value.
• Lead business and IT executives in alignment and review sessions, identify critical success factors, highlight value, and drive mitigation of significant issues and risks.
• Effectively remove blockers and mitigate project risks, enhancing team productivity and ensuring delivery.

Minimum Qualifications

• 3-6 years of portfolio/program management, data analytics, or operations related experience
• Experience in a cross-functional ever changing environment.
• Successfully led or supported transformational programs
• Ability to drive work independently, identifying solutions, moving them to implementation, and developing long-range strategies
• Develops, maintains, and strengthens partnerships with others inside and outside the team who provide decision making, information, or support
• Achieves positive outcomes by identifying common interests, clarifying differences, and achieving consensus or compromise
• Communicates a clear, vivid, inspiring, and relevant description or picture of project benefits/value to the customer
• Strategic and tactical abilities to document and analyze metrics and data
• Ability to identify trends, opportunities, gaps and standard processes across multiple product teams that vary in scope, leadership and capabilities
• Calculates team velocity, ensures visibility by graphically charting iteration progress, and applies strong facilitation skills, ensuring team is continuously adapting and improving their productivity
• Demonstrates understanding in all aspects of Portfolio Management methodologies, including
  • Scope Management
  • Schedule Management
  • Financial Management
  • Issue & Risk Management
  • Vendor, Contract, & Resources Management
  • Execution Governance / Steering Committees, Monitoring, and Control

• Well versed with software development and IT Infrastructure practices, including a pertinent technical industry certifications
• Strong business insight and familiarity with broad range of business processes

Preferred Qualifications

• Prior Product Management experience a plus
• Prior People Management experience a plus

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.