Customer Success Quote Analyst
 Genesys Cloud Services, Inc. | |
$27.21 - $50.58
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vision insurance, paid holidays, 401(k), remote work
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 United States, Texas | |
 Mar 25, 2025 | |
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Description The Customer Success Quote Analyst will work to enable execution on the Genesys mission, to power the world's best customer experiences. This position will grow and drive on-time renewals and work along with other positions within the Customer Success organization to ensure a seamless Genesys for life customer experience for all our customers.
Key Responsibility
The Customer Success Quote Analyst will take responsibility for all renewal quoting activities such as creating renewal service orders for all Genesys services in preparation for renewal discussions; reviewing system generated renewal quotes for alignment with current buying rules, governance, and consumption rules; and accurate amendment of renewal quotes to align with expected targets.
In this role, the primary responsibilities will include (but are not limited to):
* Drive effectiveness and reduce overall time spent on tasks related to renewal quote creation.
* Create, review, amend, and track customer renewal agreements for all Genesys products and services
* Assist Customer Success and Renewal teams in preparing multiple quotes and renewal options to be presented to customer
* Achievement of on time, accurate, and actionable renewal quote creation, revisions, and other key metrics
* Use your knowledge of Genesys products and services, licensing, buying and selling rules, deal structure, and approval process to navigate and obtain all approvals required to provide an actionable quote to the renewal and account teams to meet required deadlines
* Ensure renewal pricing follows current policies, rules, and procedures based on configuration of the offering and instance, including review and accurate inclusion of historical orders and product migrations by customer
* Deliver accurate reporting as needed to ensure products and quantities align with license entitlement requirements
* Strong collaboration with Renewal and Licensing teams to recognize urgency and quoting requirements for internal processing
* Assist with enhancing and improving systems and processes to increase efficiencies
Required Qualifications
* Bachelor's Degree, or 3+ years' experience in an Operations, Product, or Specialists role within a B2B organization
* Experience in Customer Success Operations, Contract Creation or Review, or similar role
* A high attention to detail and organization
* Experience in working with a team to identify process gaps and improvements, and continuously improve business processes
* Prior experience using Salesforce (or similar CRM) required, familiarity with Gainsight, NetSuite, and Walk-Me desirable
* Ability to use our basic business tools effectively: e-mail, spreadsheets, business collaboration tools, and file sharing
* Exceptional ability to communicate clearly, both verbal and written
* Bonus Qualification: Familiarity with CX (industry and technology)
Skills and Competencies
* Functional skill
* Analytics Mindset
* Analyze data - Ability to identify patterns, trends and insights through ideas
How we Think
* Decision quality - Making good and timely decisions that keep the organization moving forward
* Balancing the needs of multiples stakeholders - Anticipating and balancing the needs of multiple stakeholders
How we Own It
* Drives Results - Consistently achieving results, even under tough circumstances
* Ensures Accountability - Holding self and others accountable to meet commitments
* Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
* Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
* Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
How we Interact
* Active listener - Focuses on the person speaking with the intent of understanding versus self-focus and control
* Organizational Savvy - Maneuvering comfortably through complex policy, process and people related organizational dynamics
How we Show Up
* Instills Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity
* Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $27.21 - $50.58Benefits:
More details about our company benefits can be found at the following link:https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting. This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response. Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. | |