Digital Conversational AI Engineer

Ampcus, Inc
United States, Virginia, Merrifield
Mar 25, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Digital Conversational AI Engineer Location(s): Merrifield, VA Experience with Azure Cognitive Services - CLU (Conversational Language Understanding). Experience continuously improving chatbot performance via analysis timprove experience and model accuracy. Prior experience with voice channel and transcription that is fed inta chatbot. Collaborative and ability twork in a team environment. We are looking for a Conversational AI Engineer tdesign, build, and optimize AI-powered chatbots and voice assistants using Azure Bot Framework and Conversational Language Understanding (CLU). This role will focus on training, tuning, and analyzing AI models for voice-based interactions, ensuring seamless and intelligent user experiences. The primary focus of this role will be post-transcription. The voice ttext side will be handled by another team. The ideal candidate has expertise in natural language processing (NLP), Azure Cognitive Services - CLU specifically, and tuning and training a model that is receiving requests that were initiated within a voice IVR style platform. A Conversational AI Engineer will be responsible for designing, developing, and optimizing the models within Azure Cognitive Services. Their work focuses on natural language understanding (NLU) and system integration tensure smooth and effective human-AI interactions. Key Responsibilities of a Conversational AI Engineer Conversational Model Development. Builds and fine-tunes Conversational Language Understanding (CLU) models in platforms like Azure Language Studio. Trains intents, entities, and utterances for better chatbot comprehension. Implements context handling tmaintain conversation flow across multiple turns. Speech & Voice AI Integration (for Voice Bots). Integrates speech-to-text (STT) and text-to-speech (TTS) services for voice-based interactions. Only responsible for the post-transcription side of tuning, experience on the voice side would be helpful but not necessary for this role. Optimization & Tuning. Continuously improves chatbot performance by analyzing user interactions and model accuracy. Testing & Debugging Conducts unit testing, regression testing, and A/B testing tvalidate bot performance. Identifies and fixes misclassifications, intent overlaps, and response errors. Uses analytics tools ttrack user behavior and refine interactions. Security & Compliance. Ensures compliance with AI ethics policies. Collaboration & Continuous Learning. Works with data scientists and software engineers tenhance chatbot capabilities. Stays updated on NLP advancements, Azure AI updates, and emerging conversational AI trends. Communicates chatbot performance insights. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.