General Manager

General Manager

The General Manager will be responsible for overseeing the operations of multiple affordable housing properties within our portfolio. This includes leading and managing a diverse team of property management professionals across different locations, ensuring each property meets financial goals, operational standards, and resident service expectations. The General Manager will collaborate with Community Managers, Regional Managers, and senior leadership to drive the success of the properties and provide strategic direction for ongoing improvements.

Essential Duties

• Multi-Property Management: Oversee the daily operations of multiple affordable housing communities, ensuring compliance with all relevant regulations and maintaining high standards of property management and resident satisfaction.

• Team Leadership: Supervise and guide multiple Community Managers, as well as staff at each property, providing mentorship, training, and leadership to ensure efficient and effective operations.

• Operational Oversight: Ensure consistent and smooth operations across all properties, including leasing, maintenance, resident relations, and compliance with affordable housing regulations. Implement and enforce standardized processes and procedures across the portfolio.

• Financial Management: Develop and manage budgets for each property, monitor income and expenses, and ensure all properties meet or exceed financial goals. Coordinate with the finance team to ensure rent collections, invoicing, and billing are timely and accurate.

• Resident Relations: Oversee resident engagement across all properties, ensuring that concerns are addressed promptly, and maintaining high levels of satisfaction. Develop and implement initiatives to improve resident retention and community engagement.

• Compliance & Reporting: Ensure that all properties comply with federal, state, and local affordable housing regulations (e.g., LIHTC, HUD, etc.). Prepare regular reports for Regional Managers and senior leadership on property performance, occupancy rates, and financial status.

• Strategic Planning: Work closely with the Regional Manager and senior leadership to develop long-term strategies for the portfolio. Identify opportunities for property improvements, cost efficiencies, and operational enhancements.

• Maintenance & Safety: Oversee maintenance operations across all properties, ensuring timely resolution of maintenance requests and maintaining safe, clean, and functional living environments.

• Marketing & Leasing: Ensure effective marketing strategies are in place for each property to attract and retain residents. Drive leasing efforts to achieve and maintain high occupancy rates across the portfolio.

• Experience: Minimum of 7+ years of experience in property management, with at least 3-5 years in a management role overseeing multiple properties or large-scale residential communities.

• Leadership Skills: Proven ability to manage and lead teams across multiple properties. Experience in coaching and developing staff at various levels.

• Affordable Housing Knowledge: In-depth understanding of affordable housing programs, including LIHTC, HUD, and other federal, state, and local regulations.

• Financial Acumen: Strong experience in managing budgets, analyzing financial statements, and ensuring the financial health of multiple properties.

• Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with residents, staff, external partners, and senior leadership.

• Problem-Solving & Decision-Making: Ability to assess and resolve complex issues quickly and effectively, ensuring minimal disruption to property operations.

• Organizational Skills: Strong organizational skills, with the ability to oversee multiple properties simultaneously, prioritize tasks, and manage competing demands.

• Certifications: Certified Apartment Manager (CAM), Accredited Residential Manager (ARM), or similar certifications in property management.

• Software Proficiency: Experience with property management software (e.g., Yardi, AppFolio, RealPage) and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Property Management Software: Proficient in using property management software (e.g., Yardi, AppFolio, RentCafe) to manage leases, maintenance requests, and resident communications.

• Microsoft Office Suite: Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, for creating reports, managing emails, and organizing documents.

• Data Management: Ability to accurately input, manage, and analyze property-related data, including financial information, maintenance logs, and resident records.

• Communication Tools: Familiarity with email, digital communication platforms, and social media for resident engagement and marketing.

• Basic Troubleshooting: Comfort with basic troubleshooting and coordination with IT support for technology-related issues.

• Must be capable of physically accessing all exterior and interior areas of the property and amenities, including navigating stairs, hallways, and various common spaces.

• Ability to push, pull, lift, carry, or maneuver weights of up to 50 lbs independently and 100 lbs with assistance.

• Ability to stand, walk, and/or sit for extended periods of time as required by the demands of the job.

• Must have the physical stamina to conduct property inspections, oversee maintenance activities, and perform other necessary tasks related to property management.

• Maintain a commitment to ongoing personal and professional development by actively participating in career path activities and training opportunities provided by the corporate office.

• Pursue growth through both internal and external resources, including industry certifications, workshops, webinars, and seminars to stay current with property management trends, affordable housing regulations, and leadership best practices.

• Take initiative in enhancing skills and knowledge to continuously improve job performance, advance in the company, and contribute to the overall success of the property.

Pratum prides itself on offering a competitive salary and a comprehensive benefits package that supports the health and well-being of our employees. Our extensive, market-competitive health and welfare benefits include:

• Medical, Dental, & Vision Insurance

• Paid Vacation & Holidays

• Paid Personal/Sick Leave

• Company-Paid Life Insurance

• Company-Paid Short-Term and Long-Term Disability Insurance

• Supplemental Life Insurance (Self, Spouse, Child[ren])

• Retirement Savings Plan with company match

We are committed to providing a rewarding work environment with a focus on supporting our employees' professional and personal growth.

This role is exempt and has an anticipated annualized base salary range of $90,000-$95,000 for a new employee depending on a number of relevant factors including individuals' experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 3 weeks sick and related leave, 11 paid holidays, and health & welfare benefits as outlined on the Company's website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.