Data Analyst (Retention Analytics Team)

Hi there!
We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance.
This is our Data Analyst role for those who strive to implement functional processes and drive them to full completion.

Customer & Product Insights

• Analyze customer behaviour, product usage, and engagement trends to uncover insights that improve retention
• Identify key churn and expansion patterns, providing recommendations for proactive interventions
• Conduct deep dives into customer pain points using a combination of structured and unstructured data
• Design and measure A/B tests and experiments to optimize retention strategies

Business Intelligence & Reporting

• Develop clear, actionable reports and dashboards in Tableau or Power BI, ensuring they drive business decisions
• Create automated reporting processes that enable self-serve analytics across teams
• Translate data into compelling narratives, helping stakeholders understand trends, risks, and opportunities

Data Strategy & Collaboration

• Work closely with CSM leadership, marketing, and finance teams to align on retention metrics and KPIs
• Define and refine customer segmentation models based on behavioral and financial data
• Partner with data engineers to improve data accessibility, accuracy, and governance

• Advanced SQL skills with the ability to extract, clean, and analyze large datasets
• Experience with BI tools (Tableau, Power BI) to build effective dashboards and reports
• Strong understanding of A/B testing, statistical methods, and cohort analysis
• Basic knowledge of data science concepts and cloud-based data platforms (GCP preferred)
• Strong storytelling and communication skills - able to translate complex data into simple, compelling insights
• Proactive problem-solver who can identify trends and drive recommendations
• Ability to work independently while collaborating effectively with cross-functional teams

• Basic programming knowledge inPython or Rfor data manipulation and analysis
• Strong business acumen and the ability to translate data insights into strategic recommendations
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

You can get to know the team better at one of the interviews, but some brief information about future colleagues will be useful now.
Our team specializes in generatingactionable insightsto supportCustomer Success and Supportteams. We provideanalytical support, operational assistance, dashboard development, and data managementto help teams makedata-driven decisions. By transforming raw data into meaningful insights, we empower teams to improve customer retention, optimize operations, and enhance overall business performance.

• Unlimited PTO
• Low cost medical, dental, and vision plans
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Saving Account
• Short-term and long-term Disability
• Employee Assistance Program
• Employee Resource Groups
• 401(k) plan
• Paid parental leave
• Relief Fund
• Travel coverage
• Corporate events
• Teambuilding
• Snacks, drinks at the office
• Gifts for employees

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.
We've been developing our product for 16 years and have been awarded G2s Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.

Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don't 100% match all requirements, don't be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Our new colleague, we are waiting for you!