Site Operations Manager

Columbia Sportswear
life insurance, 401(k)
United States, Oregon, Portland
Mar 28, 2025
This is a hybrid role based out of our HQ office near Portland, Oregon. The expectation is for employees to be in-office 3 days or more per week, depending on business need. This in-office expectation is subject to change at business discretion. ABOUT THE POSITION The Site Operations Manager will contribute to Columbia North America's growth, profitability, and innovation on our owned digital platforms through exceptional project management, cross-functional collaboration, and focus on total consumer experience. The individual will achieve results by successfully launching new revenue programs, leading improvements to our operational models, and driving capability optimizations. HOWYOU'LLMAKE A DIFFERENCE Acts as key support function for Ecommerce Site Director, facilitating a wide range of initiatives and projects to support day-to-day and long-range operations. Proactively monitors health of supply chain, inventory/order status, fulfillment SLAs, and consumer satisfaction data. Quickly actions on emerging issues and opportunities, updating digital leaders and stakeholders accordingly. Runs operational playbooks for peak selling periods, unique fulfillment scenarios, and responding to delivery issues. Manages cross-functional work of others and conducts hindsights to drive process improvements. Collaborates with Supply Chain partners to achieve fulfillment operations objectives and enable seamless returns and warranty. Partners with Retail Operations and external drop-ship partners to support omnichannel capabilities and fulfillment. Manages Columbia gift card program end-to-end, including owned virtual and physical inventory as well as marketing and distribution in strategic marketplaces. Oversees operations of new and growing commerce channels, supporting planning, rollout, and managing the work of third parties and internal cross-functional teams. Maintains site policies in alignment with business objectives, legal, consumer service and protection, fraud and risk mitigation best practices, and competitive landscape. Performs other duties as assigned. YOU ARE Dynamic collaborator who engages diverse teams to support objectives and achieve desired outcomes Strategic, innovative thinker and adept problem-solver. Extremely proactive with strong follow-through and accountability. Highly organized and adaptable in a fast-paced, deadline-oriented environment with the ability to manage multiple, competing priorities. Skilled at adapting communication and presentation styles to effectively align with audience's level of expertise and interest. Passionate about consumer experience and keeping up with emerging trends in digital. YOUHAVE Bachelor's degree, applicable certification or equivalent experience. MBA preferred. Typically requires 8+ years of professional experience and mastery of relevant technical or business skills required to accomplish the job. Experience with online marketing strategies and digital operations in a DTC retail environment. Hands-on omni-channel operations experience strongly preferred. Experience developing business plans with track record of successfully securing approvals and funding for initiatives. Ability to analyze datasets of varying complexities and derive relevant insights to guide program strategies. High level of proficiency with Microsoft Office applications, project management tools, and collaboration tools such as Miro. Expert skills crafting visually compelling PowerPoint presentations that effectively convey key messages. #LI-JC1 #Hybrid This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. Columbia Sportswear is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The Know Your Rights poster is available here: https://www.eeoc.gov/poster The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf Columbia Sportswear is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter. At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available. If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to AskHR@columbia.com with the Subject: Applicant Assistance Requested.