Technician Routing Specialist - West Coast

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role: As a Technician Routing Specialist, you will be responsible for creating and monitoring daily work schedules and activities of the field service technicians. You will ensure all scheduled service calls are completed each workday by constantly monitoring computer screens and communicating with technicians and dispatching agents. Your goal is to achieve the highest levels of customer service in the industry.

What you'll do:

• Monitor and improve the daily routes of field service technicians.

• Maintain productivity levels of the overall service organization.

• Eliminate broken promises to consumers by ensuring every call is handled as scheduled.

• Constantly communicate with field service technicians and customer service agents via telephone and messaging technology.

• Maintain and adjust daily work schedules of the field service technicians.

• Ensure service capacity meets or exceeds demand.

• Forecast call volume and adjust schedules accordingly.

• Direct service technicians to complete every assigned service call.

• Provide reports to leadership regarding activities of the field service technicians.

• Perform additional duties as assigned.

Minimum Qualifications:

• High School Diploma

• 2+ years experience in the service industry (appliance repair, HVAC, etc.)

• 2+ years in dispatching or work assignment/foreman role

Knowledge, Skills & Abilities Required:

• Committed to providing superior levels of service to consumers.

• Sense of urgency and able to achieve assigned task completion within deadline requirements.

• Comfortable in high-stress environments and able to address multiple priorities simultaneously.

• Direct and assign work to field service technicians.

• Advanced knowledge of Microsoft Excel, Word, and PowerPoint.

• Able to interpret scheduling and work activity via Gantt Schedule.

• Systems utilized: SAP-CRM, Service Power, and various company websites.

• Proficient in writing, written, and verbal communication.

• Strong verbal, writing, and presentation skills.

• Capable of setting priorities, meeting pre-determined deadlines, and multi-tasking.

• Able to manage and measure the performance of projects.

• Strong problem-solving and critical thinking skills.

Where you'll be: You will be remote on the west coast.

Benefits highlights:

• Flexible work hours/hybrid work environment

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

The anticipated salary range/wage scale for candidates is $24 to $25 per year/per hour. The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. Full time employees are also eligible for medical, dental, vision, basic life insurance, our company's 401k plan, paid parental leave after 12 months of continuous service, vacation days, and paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits.

Find more on:

Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/

Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.