Clinical Services Manager (RN License Required)

Thank you for your interest in career opportunities at Central City Concern!

Since 1979, the Portland Community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing, or at risk-of, homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Now Hiring: Join Central City Concern's clinical leadership team as our Clinical Services Manager (RN)

Location: Central City Concern - Old Town Clinic (727 W. Burnside Street, Portland 97209; Downtown Portland)

Schedule: Monday - Friday (Approx. 8:00am - 5:30pm)

Compensation (Salaried): $106,766.40-$149,468.80 (Final rate of pay dependent on years of formal RN/relevant experience + internal equity review)

MINIMUM QUALIFICATIONS (REQUIREMENTS)

1. Required: Current RN license in the State of Oregon.
2. Required: Three (3) or more years of progressively increasing responsibility in nursing.

PREFERRED QUALIFICATIONS (GREAT TO HAVE, BUT NOT REQUIRED)

1. Preferred: Bachelors of Science in Nursing preferred.
2. Preferred: Three (3) years' experience in health care management preferred.
3. Preferred: LEAN Green Belt preferred.
4. Preferred: Change Management/Project Management experience.
5. Preferred: Demonstrated Quality Improvement experience.
6. Preferred: Experience working with Medical Assistants (MAs).

SUMMARY:

The Clinical Services Manager is responsible for maintaining the smooth clinical operation of Old Town Clinic. The Clinical Services Manager is part of the primary care clinic leadership team and reports directly to the Director of Nursing.

Old Town Clinic is a healthcare for the homeless, team-based, patient-centered primary care home with integrated substance use disorder treatment and mental health services. OTC is a fun, engaging and challenging workplace. The staff here love coming to work every day and feel connected to the clients we serve. We approach our clients from a harm-reduction, trauma-informed and strengths-based approach.

1. Administrative Supervision: Supervision of clinical support staff, including care team RNs and other personnel as assigned. Responsibilities include hiring, conducting regular performance evaluations, coaching, reviewing requests for time off and schedule changes, discipline, and termination of assigned personnel. Plan and facilitate regular department meetings.
2. Clinical Supervision: Observe, engage, and coach Clinical Support staff regarding clinical practice, patient interaction and documentation. Ensure that nursing and practice of unlicensed assistive clinical staff meets or exceeds acceptable standards, including development, implementation and maintenance of clinical competencies for nursing and medical assistant staff.
3. Operational Oversight: In partnership with the Clinic Manager, Client Access Manager and Associate Medical Director, oversee operations of site. Clinical operations responsibilities include adequate and appropriate clinical staffing, supplies, and efficient flow of patients through the clinic. Clinical services manager oversees and may delegate management of clinic vaccines, UDS testing, clinic supplies, autoclaving of equipment, lab equipment supplies, point of care testing, and other items as they arise. Coordinate ordering and management of clinic medications with pharmacy staff. Oversee contracted phlebotomist and lab operations in partnership with off-site contracted third-party supervisor.
4. Nursing Practice: Be available as a clinical consult for triage and/or clinical visits as appropriate and ordered by providers.
5. Staff Development: Design and implement education curriculum to ensure that clinical staff have the knowledge and tools needed to provide patient care. Anticipate new educational needs in preparation for new workflows and processes.
6. Practice Improvement: Under the guidance of CCC leadership, clinical services manager is responsible for implementation and development of new initiatives and interventions that align with the mission and vision of CCC. This includes the integration of new services into pre-existing workflows, coordinating with staff to build buy-in, and facilitating and evaluating tests of change.
7. Quality Improvement: Participate in setting goals and objectives for clinic site, facilitate the achievement of those goals, evaluate progress, and modify processes and/or objectives as needed based on objective data. Support staff engagement in Quality Improvement initiatives and culture of QI.
8. Policy Improvement: In partnership with Medical and Nursing Leadership and the Quality Management department, assist in the development and implementation of new policies and procedures following approval. Independently develop and implement additional policies and procedures as needed to ensure safe and effective operations. Ensure maintenance of and adherence to existing policies.
9. Incident Response: Partner with directors and operations manager to initiate response to any incidents that arise in-clinic or prevent business-as-usual- examples include acts of violence, network downtime, inclement weather.
10. Coordination of Care and Services: Coordinate with staff across multi-departmental clinic and multiple disciplines to provide the highest quality of customer service and clinical care. Maintain effective communication with all clinic staff.
11. Customer Service: Demonstrate personal attentiveness, responsiveness, and prompt follow-up to all external and internal customers. Assist with resolving patient complaints and grievances and monitor customer service throughout the clinic.
12. Management of Behavior Issues: Using trauma-informed principles, assists other staff in de-escalating and managing patient behavior issues in a strengths-focused approach using established behavior agreement and exclusion process.
13. Community Engagement: Represent the Old Town Clinic/Primary Care/Central City Concern at meetings or events with strategic partners, payors, educational organizations and community stakeholders.
14. Financial Responsibilities: Review, code, and process invoices, time sheets, credit card paperwork, requisitions, and check requests, and forward to CCC Administrative Office in a timely manner per Accounting & HR policies.
15. Compliance Responsibilities: Monitor clinic compliance with all CCC policies and procedures, and contractual requirements.
16. Work as a member of the OTC multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.
17. Actively participate in the integration of services at the Old Town Clinic and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
18. Proactively identify opportunities for improvement within Old Town Clinic workflows and logistics. Participate in review of Old Town Clinic Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
19. Build understanding of and appreciation for diversity among Old Town Clinic clients and support their connection to culturally responsive and culturally specific services as requested.
20. Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
21. Ensure clinical privileging requirements are met for all direct reports pursuant to CCC's Privileging Policy.
22. Attend all mandatory CCC trainings in a timely manner.
23. Perform other duties as assigned.

SKILLS AND ABILITIES:

1. Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
2. Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
3. Ability to provide leadership, performance coaching, and clinical guidance.
4. Ability to work independently, prioritize workload, problem-solve, and complete tasks in a timely fashion.
5. Ability to multi-task and remain calm in a busy and stressful environment.
6. Ability to maintain accurate records and necessary paperwork.
7. Excellent oral and written communication skills.
8. Ability to work well as a member of an integrative housing, employment and healthcare setting comprised of various disciplines. Healthcare disciplines include allopathic, naturopathic, mental health, and addiction treatment professionals, as well as case managers and para-professionals.
9. Ability to be a detail oriented, flexible, dependable, positive team player.
10. Proficient in Microsoft Office software (Excel, Word, PowerPoint, Access and Microsoft Outlook) and electronic medical records, preferably centricity.
11. Experience with office machines (Fax, photocopier, printers, postage machines, etc.)

BENEFITS at CCC

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match. In the spirit of inclusivity, we celebrate 11 holidays and have a generous paid time off (PTO) plan.

• Generous paid time off plan beginning at 4 weeks (of accrued time) per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 Recognized Holidays + 2 Personal Holidays to be used at the employee's discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.