Assistant Director, Knowledge Management (AI Focus) - FIU Online

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Administers the development and delivery of knowledge in support of FIU Online's AI initiatives, Canvas course blueprints and templates, the learning design team workflow, and state support of the Affordability Counts initiative. The Assistant Director manages the knowledge bases relevant to these initiatives and collaborates closely with the FIU Online Learning Design team and senior executive leadership to deliver high-quality and comprehensive knowledge as needed to the university's stakeholders in alignment with the institutional strategic plan and operational needs.

• Collaborates closely with instructional designers, content developers, technology services, and other stakeholders to ensure that course templates and the Goldi knowledge base fulfill the information needs of employees, faculty, and administration.
• Develops and implements a strategic roadmap for the Goldi knowledge base to align with organizational objectives and maximize faculty engagement with the tool.
• Designs knowledge architecture, categorizes information, and structures the Goldi knowledge base for easy access and retrieval.
• Directs the creation, updates, and organization of administrative content within the Goldi knowledge base to assure relevance, accuracy, and alignment with user needs.
• Designs and implements standardized processes for content tagging, metadata management, and indexing for improved content quality.
• Coordinates directly with AI trainers and developers to ensure that knowledge base content supports system learning and accuracy.
• Creates, implements, regularly reviews and assesses communication plans and campaigns to enhance engagement between the learning design team, instructors, and other key stakeholders.
• Oversees all communications related to the Learning Design Team, including faculty webinars, newsletters, instructional design meetings, trainings, and related events.
• Maintains strong internal and external partnerships across the organization, ensuring clear communication about knowledge management for FIU Online and senior leadership.
• Directs the implementation and management of FIU Onlines OER faculty incentive program and the Affordability Counts initiative, overseeing submission management, fund disbursement, and grant reporting.
• Manages Canvas course templates and blueprints for FIU Online-supported courses, working collaboratively with the FIU Online Programs and Learning Management teams to ensure seamless template application.
• Works with leadership, creative teams, and stakeholders to develop creative solutions and communication deliverables that support service quality.
• Manages and refines the onboarding program for new instructional design team members to ensure a smooth integration process.
• Designs, documents, and regularly updates processes for the instructional design team, maintaining consistency, efficiency, and alignment with university and department standards.
• Develops and oversees Canvas Help articles for instructors, focusing on instructional design team-related topics, ensuring content is accurate, clear, and accessible.
• Regularly reviews and assesses communication and process effectiveness, making adjustments to improve support and service delivery for instructors.
• Provides quality assurance for instructional design documentation and resources, ensuring high standards of accuracy and relevance.
• Remains informed on emerging trends, tools, and technologies in learning and creative industries, incorporating relevant advancements into team practices.

• Bachelor's degree and four (4) years of appropriate experience, or Master's degree and two (2) years of experience.

• Expert knowledge of principles of instructional and visual design, educational technologies, and the Quality Matters framework.
• Prior experience working with subject matter experts or faculty members to develop curriculum and design distance learning courses and maintain an AI knowledge base.
• Knowledge of FERPA federal law.
• Knowledge of Salesforce.

• Administrative

• $80,000 - $85,000

Begin time: 9:00 AM

End time: 5:30 PM

• Criminal Background Check

• Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.