Product Manager, Product Led Growth

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a data-driven, customer obsessed Product Manager - your primary responsibility will be to accelerate growth at every stage of the product experience, such as building personalized onboarding experiences, improving product activation, driving feature adoption, ongoing engagement and retention, and converting free users to paid and upselling existing customers.

You'll lead the product roadmap delivery, and growth impact for key experiences in Onboarding and Engagement. You will have a dedicated team of full stack engineers, designers, and data scientists (engineers, developers, analysts, marketers) to improve the end to end user experience, optimize the customer's core product journey through our growth loops, identify opportunities to improve customer acquisition and retention, and drive a world class core product growth team.

This position is an individual contributor role reporting to the Sr. Director, Product Management.

Responsibility

• Understand market and customer needs by closely working with Customers, Consumers, User Research, Data Science, and Marketing
• Lead the roadmap and execution for growth flows and features across the DocuSign Platform with clear focus on driving business results
• Prioritize opportunities, define requirements and execute cross-functionally (Engineering, Design, Data Science, User Research, etc.) to take features from concept to launch
• Own and execute well-defined AB tests. Identify areas for continuous testing and optimization
• Manage stakeholder expectations and communicate roadmap delivery
• Define and analyze metrics that inform the success of products
• Monitor, measure and report on key business and customer metrics
• Collaborate with Engineering, Marketing, Pricing, Legal, UX, and other cross-functional teams
• Apply your understanding of both business and consumer audiences to drive the next generation of eSignature innovations

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5+ years of experience in Product Management
• Excellent communication skills with experience presenting to senior executive audiences
• Bachelor's degree

Preferred

• 3+ years of experience building growth focused product experiences
• Proven track record of innovation and scaling products from 0 to 1, 1 to 100 and so on
• Experience building with two-sided products
• Master's degree
• Experience with consumer and/or B2B products
• Strong knowledge of owning and executing well-defined AB tests
• Experience with critical thinking and analytical leadership

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Washington, New Jersey and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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