Operations Analyst - Middle Office Cashiering, Key Investment Services

Location:

Qualified candidates must report to the office 1-3 days per week to the Brooklyn, OH (Tiedeman) location.

About the Job:

Provide operational support to Key Investment Services financial advisors. Core functions include brokerage account funding, reconciliation, and review to ensure compliance with regulatory requirements. Position involves working closely with our third-party clearing firm, compliance, and other operational groups.

Essential Job Functions:

• Process and review retail customer checks in accordance with FINRA regulations to ensure funds are deposited timely.
• Process deposit corrections for the field.
• Reconcile electronic payment and FDIC settlement accounts.
• Review and log physical security deposits.
• Set up electronic payment instructions.
• Processing money market sweep change requests.
• Answer field and backoffice questions via centralized call center and email.
• Review of new account documentation.
• Review of customer statements and confirmations.
• Assist with tax reporting inquiries including 1099's and cost basis.
• Understand regulatory requirements as related to backoffice deposit functions.
• Monitor and report on work that has been outsourced to clearing broker, Pershing.
• Document and maintain department procedures.
• Work on ad hoc projects as needed.
• Institute continuous improvement approaches where appropriate; assess processes and make recommendations for workflow improvement.

Required Skills:

• Bachelor's Degree or 2-5 years brokerage operations experience
• Excellent organizational skills and strong attention to detail.
• Strong client service and communication skills.
• Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed.
• Actively listen to internal/external client feedback and deliver appropriate solutions.
• Demonstrate business acumen by independently analyzing and researching issues to identify solutions.
• PC proficiency skills - Microsoft Word and Excel.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $50,000 to $55,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.