Job posting has expired

Customer Support

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Apr 04, 2025
Description As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch. You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes, as necessary. Service requests will be servicing: commercial buildings. Top Skills' Details *1 year admin/data entry experience 1 year call center experience is acceptable if candidates performed high volume email and chat support. This is not a heavy call volume role 1 year experience working from home within the last 2 years. Skills* Call center, Microsoft office, Clerical, Inbound call, Order entry, Microsoft excel, Data entry Additional Skills & Qualifications CANDIDATES NEED TO SIT IN PHOENIX METRO AREA Attention to detail is HUGE, data entry/order entry Multitasking between phone and chat/order entry correspondence. Strong problem solving capabilities Experience using multiple screens at previous employer They don't like the traditional call center person, like someone similar to an Optum where they do some phones but are multitasking and looking up customers information. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Apr 11, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.