Director of IT MSP Oversight and Compliance

Category:

Information Technology

Employment Type:

Contract

Reference:

BH-384074

Director of IT MSP Oversight and Compliance

6+ month contract

100% remote

Summary

The Director of MSP Oversight and Compliance, is responsible for managing the Managed Service Providers (MSPs) and Internal IT Infrastructure (ITI) Team Members, facilitating seamless integration and operational efficiency. This role ensures MSP and internal ITI alignment with company's IT Infrastructure Standards, Procedures, and Policies. Reporting to the Federate IT Infrastructure VP, the Director of MSP Oversight and Compliance plays a crucial role in unifying diverse teams and service providers under our strategic framework, ensuring a cohesive and compliant IT infrastructure.

Responsibilities

Relationship Management: Develop and maintain strong, collaborative relationships with strategic IT MSPs and Internal IT Infrastructure Team members. Act as the primary liaison to ensure smooth communication and partnership.
Compliance and Standards Alignment: Ensure that IT MSPs and Internal Infrastructure teams consistently adhere to company's IT Infrastructure standards, processes, and procedures. Collaborate closely with IT Infrastructure and Information Security teams to align strategies and operations.
Contractual Oversight: Oversee and manage the contractual aspects of agreements with MSPs, ensuring compliance with terms and conditions. Address any discrepancies or issues promptly and effectively.
Performance Monitoring: Regularly assess and report on the performance and compliance of MSPs to ensure service delivery meets company expectations and requirements.
Process Improvement: Identify opportunities for improving alignment and addressing gaps between the company and pertaining to IT infrastructure standards, processes and procedure and increasing maturity for IT Infrastructure services.
Risk Management: Identify potential risks in MSP operations and develop strategies to mitigate them. Ensure proactive management of compliance-related risks.
Strategic Planning: Contribute to the strategic planning of the IT Federated Team by aligning MSP activities with broader organizational goals.

Qualifications

Bachelor's degree
10+ years of experience in IT infrastructure management, with a focus on MSP oversight and compliance.
Strong leadership and interpersonal skills.
Excellent communication and negotiation abilities.
Proven experience in managing complex contractual agreements.
Working and managing highly decentralized environments.
Thorough understanding of IT infrastructure standards and compliance requirements.
Ability to analyze data and performance metrics to drive improvements.
Detail-oriented with strong organizational skills.
Proactive problem solver with a strategic mindset.
Ability to work effectively in a collaborative, team-oriented environment

Estimated Min Rate: $60.00
Estimated Max Rate: $73.00

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities

to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.