Inside Sales Representative

Location:

This position is a combination of working in the store at the front counter as well as provided sales support and customer service:

Inside Sales:

• Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
• Accurately completes and files all required paperwork on a timely basis. Documents sales, quotes or other information.
• Enters sales & quote data into the computer and researches information for customers using the computer system.
• Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
• Wraps and bags purchases and helps customers load merchandise into their vehicles.
• Provides warehouse support for shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
• Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
• Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
• Maintains showroom cleanliness by procedures set forth by management.
• Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current.

Customer Service:

Works with outside sales team to maintain and grow the existing customer base, including:

• Maximize account retention through proactive and frequent customer contacts and rapport development.

• Secures and maintains customer contact relationships with key decision makers, buying influencers and users of products within each assigned account.

• Improves existing customer business practices through the use and management of Airgas Sales Specialists, vendor partners, current industry best practices, new products and other available resources.

• Maximizes Airgas "Wallet Share" of existing account base through selling the complete portfolio of Airgas products and services.

• Responds to and solves customer complaints by deploying the necessary company resources

• Works with Accounts Receivable personnel in solving collections issues and achieving Days Sales Outstanding (DSO) goals.

• Takes a lead role in identifying, analyzing and solving service issues.

• Establishes and maintains clear and consistent lines of communication with internal departments relative to customer successes, customer failures, new customer developments and other customer specific information.

• A high school diploma or equivalent. Additional post high school education and/or training preferred.

• Prior customer service and/or inside sales related experience required.

• Prior experience with SAP preferred.

• Communicates effectively both verbally and in writing; listens effectively and clarifies information as needed; works well with others in a team environment across the organization knowing who to engage to achieve results. Uses candor and sensitivity in their dealings with others.

• Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.

• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

• Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees and strong customer service skills.

• Detail-oriented.

• Ability to maintain and demonstrate a positive attitude with all Airgas associates, customers, vendors and other Airgas business partners

• Strong mathematical, problem solving and analytical skills with the ability to apply to customer sales analysis and cost comparisons.

• Self-motivated with excellent organizational and time management skills to include the ability to multi- task and effectively manage projects in a diverse organization.

• Demonstrated knowledge of business and financial concepts including but not limited to Gross Margin, Gross Margin %, Profit & Loss Statement, & EBITDA.

• Employee may be required to remain stationary for extended periods of time.

• Employee may occasionally be required to transverse through office and/or manufacturing locations.

• Employee will frequently be required to actively listen and exchange information.

• Employee will be required to observe and assess information received via computer.

• Requires frequent use of computer and telephone.

• Extended periods of sitting and/or standing.

• Flexible to work overtime as needed.

• Work environment is mainly an office setting with minimal exposure to loud noises or temperature changes

• Minimal to no travel.

Pay Rate: $22-25/Hour

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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