Manager, Brokerage Operations

Location Designation:Hybrid - 2 days per week

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You willbe part ofan inclusive teamguided by our belief to always be there for each other-providing the support and flexibilityto grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Role Overview:

NYLIFE Securities Operations is looking for a high-energy candidate to help lead our NYLIFE Securities Service team!NYLIFE Securities offers our Registered Representatives and their clients world-class brokerage services and a wide variety of investment options.The NYLIFE Securities Transfer of Assets & Account Maintenance Manager will be charged with leading a team of approximately 10 Service Experience operations professionals in servicing brokerage and mutual fund account solutions for our customers.He/she will be responsible for inspiring the team in the delivery of "best in class" customer service to our Registered Representatives and clients, and as one of our team's Registered Principals, responsible for ensuring unassailability in our operations by fostering a culture of high performance, quality, and accountability. Service Experience has a strong commitment to employee growth, and our NYLIFE Securities Transfer of Assets & Account Maintenance Manager will be expected to develop talent on his/her team through the delivery of effective coaching, performance counseling, and career development guidance.

What You'll Do:

• Lead team towards outstanding service delivery at every point of interaction with our customers.
• Monitor, assess, and report on daily processing goals, performance guidelines, and quality standards. Recommend and execute steps to address any performance gaps identified at either the team or individual level.
• Identify and drive process improvement opportunities that result in quantifiable cost savings or improvements to the customer experience.
• Review management control reports and other workflow tracking tools to ensure that errors/issues are corrected in a timely manner, work is distributed appropriately, and that each staff member is held responsible for his/her performance in a remote and hybrid work environment.
• Assist staff in resolving disputedcases by helping to identify the appropriate course of action.
• Demonstrate a deep understanding of our products and service capabilities, as well as forward-thinking problem-solving abilities. Work in collaboration with other leaders in Service, Agency, Product, and Corporate Compliance in the pursuit of solutions that best help our clients
• Develop and deliver meaningful performance reviews. Drive the growth of our staff through identification of assignments that aligns with our business needs as well as their professional development.
• Drive strong employee engagement results.
• Lead projects that align withstrategic goals, as identified by the area officer. This may include participation on core teams for new products, procedures, and systems.
• Foster a culture of digital innovation and best-in-industry operations that supports the Service Experience One-New York Life customer-firstvision.

What You'll Bring:

• Bachelor's Degree - Finance or Business discipline preferred, or equivalent work experience.
• 3+ years ofexperience managing service operations environment is highly preferred.
• Strong track record of employee coaching and professional development.
• Advanced understanding of brokerage and mutual fund products.
• FINRA Series 7, 24 required.
• FINRA Series 52 and/or 53 preferred.
• Excellent communication,along with the ability to communicate complex information and brokerage terminology.
• Ability to inspire staff towards achievement of departmental goals.
• Ability to manage staff in a remote work environment.
• Outstanding problem-solving skills: ability to assess current state operations and lead process improvement efforts.
• Proficiency in Word, Excel, PowerPoint, and the ability to navigate multiple applications.
• Familiarity with life insurance & annuity products is a plus.

Pay Transparency

Salary Range:$70,000-$110,000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by theFoundation.We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID:91721