Billing Solutions Analyst

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Data-driven, analytical, and collaborative? If so, you could find a home on the Billing Strategy & Design team at Spectrum.

At Spectrum we keep more than 32 million customers connected across our 41-state footprint. Our team provides customers with easy-to-understand bills across all their telecom services including Mobile, Internet, and Cable, and whenever new promotions, or products are released. By leveraging innovation in billing technology, our Billing Strategy & Design team helps deliver the exceptional services and experiences Spectrum is known for.
is known for.

BE PART OF THE CONNECTION

As a Billing Solutions Analyst, you'll participate in the design, configuration, reporting, and maintenance of back office applications supporting the Spectrum mobile product. These mobile back office applications support devices, accessories, offers, promotions, business parameters, billing data queries, billing data controls/inspections, non-bill validations, and mass changes. The scope of the mobile back office applications includes the Mobile biller, along with a number of custom developed and vendor tools.

WHAT OUR BILLING SOLUTION ANALYSTS ENJOY MOST

• Configuring, validating, and documenting changes to the Ordering/Billing systems.
• Collaborating in Business Grooming to translate high-level business requirements into functional objectives and ultimately configuration/development objectives.
• Conducting analysis to determine the most viable technical solution to business problems and requests
• Using knowledge of business processes, functions, and procedures to assist with determining the most effective technology solution
• Performing queries on relevant databases and interpreting and analyzing data to support solutions
• Ensuring full compliance of all audit requirements.
• Working cooperatively with other department resources to accomplish objectives.

On a typical day you'll work with a team to deliver all business requests with quality by the target completion date.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Billing/Ordering system design and configuration: 2 years or more; Database reporting tools, SQL: 2 years or more;
• Education: Bachelor's degree (BA/BS) in Information Technology, Computer Science, or equivalent combination of education and experience
• Skills: Proficient in Microsoft desktop products including Word, Excel, Power Point; Knowledge of systems used by mobile providers to support billing, and customer services
• Abilities: Analyze and interpret data; Communicate with all levels of management and personnel; Handle multiple projects and tasks; Maintain confidentiality; Make decisions and solve problems under pressure; Show judgement and initiative
• Working conditions: Office environment; Able to work extended hours

This position is not eligible for immigration sponsorship.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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