Networking & Datacom Inside Sales Representative - Kendall Electric

The Kendall Group
United States, Indiana, Fort Wayne
Apr 10, 2025
Networking & Datacom Inside Sales Representative About Kendall Group The Kendall Group seeks a talented, creative, self-motivated individual for our Networking & Datacom Inside Sales Representative position. The Kendall Group is comprised of eight divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Role Summary: Reporting to the Networking & Services Manager, the Networking & Datacom Inside Sales Representative position will be responsible for generating quotations and processing orders for Datacom and Network Products offered by partnering manufacturers sold and distributed by Kendall Electric. They will work directly with customers to assist with their requests and offer product and solution recommendations. Additionally, they will collaborate closely with manufacturers to ensure accurate pricing and delivery options, and interact with outside sales, network specialists, and other inside sales team members to ensure the entire sales process flows smoothly from start to finish. This role is ideal for a self-directed, team-oriented individual who excels at problem-solving and enjoys managing a wide range of responsibilities. Exciting work you will do: The essential duties and responsibilities of the Networking & Datacom Inside Sales Representative position will consist of, but are not limited to, the following: Provide customers with quotations based on BOMs or project lists Assist customers in selecting products and solutions tailored to specific applications or projects Offer alternative products and solutions to meet customer needs Process and manage orders to ensure timely delivery Collaborate closely with Kendall's Network Specialists to leverage technical expertise in product selection Maintain records of customer interactions, transactions, comments, and complaints Communicate and coordinate with sales colleagues, customers, and vendors as necessary Participate in customer meetings as required Maintain quality service by adhering to Kendall Group policies, procedures, and standards Perform other duties as assigned Competencies you possess: Service Excellence Results, Action Oriented Accountability and Responsibility Teamwork and collaboration Priority Setting Planning and organizing What you'll need: Work Experience: 2 years' customer service, sales or technical experience Education: High School diploma or GED Analytics/Computer Skills: Experience working with MS Office; ability to collaborate with and engage additional commercial or technical resources when appropriate; business acumen, including problem solving skills, critical thinking, and analytical abilities Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service Communication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. Ability to see, talk and hear Ability to sit for 8 hours a day Physical Environment: Normal office environment; warehouse, fabrication environment and exposure to moving equipment Travel: Occasional travel to branches or to business-related functions such as training or seminars Qualifications we prefer but don't require: Work Experience: 3 years' experience with Industrial Automation, Network, or Datacom Education: Associate or bachelor's degree Analytics/Computer Skills: Proficiency with Network Switches, Cabling, and other Datacom products The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.