Salesforce Administrator

ABOUT AVETTA

At Avetta, our mission is clear: to enhance the safety and well-being of workers across the globe. As a trailblazer in software solutions, we empower businesses and their suppliers with a platform that champions safety, sustainability, and risk management within supply chains. Join our close-knit team of Business System experts, where you can live out our core values daily and contribute to impactful projects that further Avetta's vision.

SUMMARY

Avetta is seeking a skilled and certified Salesforce Administrator to join our team. The ideal candidate will be responsible for collaborating with stakeholders, understanding business requirements, and leveraging Salesforce's native tools such as Flows to configure Salesforce systems effectively. This role requires strong communication skills, a deep understanding of Salesforce Sales Cloud and Service Cloud, and the ability to translate business needs into technical solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with stakeholders from various departments to gather and understand business requirements related to Salesforce functionality.
• Configure Salesforce using native tools like Flows, Email Alerts, and Lightning App Builder to meet business needs and improve user experience.
• Create and maintain custom objects, fields, formulas, validation rules, and approval processes as needed.
• Manage user roles, profiles, permissions, and security settings in Salesforce to ensure data integrity and user access control.
• Monitor data quality and integrity within Salesforce, identifying and resolving data issues as needed.
• Create and maintain documentation related to system configuration, processes, and training materials for end users.
• Provide ongoing support and training to Salesforce users, troubleshooting issues and implementing enhancements as needed.
• Stay current with Salesforce updates, new features, and best practices to recommend and implement improvements to our Salesforce instance.
• Collaborate with Salesforce Scrum team including Business Analyst, Product Owner and Developers to solution and build complex solutions to meet business needs.
• Any other related Salesforce responsibilities as assigned by your manager

IDEAL EXPERIENCE:

• 2 years of experience as a Salesforce Administrator, including experience in Service Cloud configurations and Community Cloud.
• Strong understanding of Salesforce data model, security model, and customization capabilities.
• Proficiency in creating and managing Flows, Lightning App Builder, and other native Salesforce tools.
• Experience with custom Lightning Web Components is a plus.
• Excellent communication skills with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Strong analytical and problem-solving skills, with attention to detail and accuracy in work.
• Ability to work independently, prioritize tasks, and manage project scopes and deliverables within deadlines.

PREFERRED QUALIFICATIONS:

• Salesforce Administrator certification (ADM 201 or equivalent) is required.
• Bachelor's degree in Computer Science, Information Technology, Business, or related field preferred.