Centralized Support Specialist

TEKsystems
$19.25 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 12, 2025
Customer Support Specialist Tempe, Arizona:19.25-20.00/hr starting pay Healthcare Customer Service Representative opportunity- No healthcare experience required! Employment Type: Contract to hire We are hiring for intersted Customer Service Representatives who want to help others and provide excellent quality care within the healthcare call center industry! You will be supporting a Primary healthcare platform that makes quality care more affordable and accessible for its members! A Day in the Role: * Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management * Responding to patients requests by inbound or outbound calls, emails, and chat. * Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members' care partners like pharmacies, testing laboratories, specialists, and insurance * Collaborate with providers and other operations team members to complete urgent tasks * Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc. Benefits of the role and company: * Long term opportunity for growth within the company after contract period * Pay increase to 20.00 when brought on as a permanent employee * Pay differential for weekend shifts and hours after 6pm. * Competitice benefits offered- Medical, Dental, Vision, 100% life insurance and disability insurance * Brand New Office location in Temple Requirements:/ Top Skills Details * Scheduling appointmentscall center,medical record,Patient Registration,Patient Access* * Strong written and verbal communication skills * Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously * Minimum 1 year of high-volume contact center experience and minimum of 1 additional year of direct customer service experience (banking, hospitality, food service, etc. or 2 years of high-touch, patient facing healthcare service roles (e.g., Patient Access Reps, Claims Processors, Pharmacy Benefits Techs, etc. * Experience must be within the last 4 years Additonal Details: * Schedule: M-F, Tues-Sat, Sun-Thursday * Start Date: 5/5 Next Steps: Interviews as soon as this week! Please apply to this application and a recruiter from TEKsystems will reach out to you in 24 hours with next steps. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $19.25 - $19.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Apr 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.