Infrastruture Project Coordinator

TEKsystems
$30.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Fort Mill
Apr 12, 2025
Description Our client Affiliates Technology team is looking for a detail-oriented Technology Delivery Manager with a broad range of technical skills and a customer service mindset to build, manage and grow our customer-facing technical support program. Our team provides end-to-end technology and support for a select group of our client's independent and employee advisors. You will be part of a small team working alongside internal support teams, business partners, and externally managed service providers to deliver world-class technology and service to our customers. This position will be responsible for overall assessment, maintenance, improvements, and ongoing management of our current program iteration. The successful candidate will work with the team and business partners to develop efficiencies in current processes, identify areas for improvement, act on customer feedback, manage escalations, and develop a strategy for future iterations of the program. Skills Project management, Infrastructure, Infrastructure projects, Infrastructure network, Data center, Program management, Implementation, Project plan Top Skills Details Project management,Infrastructure,Infrastructure projects,Infrastructure network,Data center,Program management,Implementation,Project plan Additional Skills & Qualifications * Provide technical delivery oversight and management * Assess and improve internal processes and procedures * Identify program issues or weakness and drive change and/or correction * Build product and service tie-ins with other departments and groups including Information Security and Compliance teams * Act as a liaison between clients, our client services, and vendors providing technology services and support * Act as project manager for Advisor onboardings activities, working closely with engineers, project managers and 3rd party vendors * Organize field deployments for clients, partnering with vendors for onsite dispatch when required * Meet regularly with clients to obtain feedback * Ensure and/or improve client satisfaction to promote client retention * Act as point of escalation for service-related issues, potentially after hours or on weekends, as needed * Consult with Advisors to understand practice needs and recommend appropriate services to meet those needs * Manage budgets for software/hardware purchases, vendor contracts, and travel * Develop strategy and roadmap for future program improvements and iterations * With little direct supervision, problem solve a myriad of issues relating to security/compliance, operations, and technology concerns * Maintain current knowledge and understanding of offerings, Sponsor products, market dynamics and industry trends * Perform other duties as assigned Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Fort Mill,SC. Application Deadline This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.