New 
Desktop Support Technician
 TEKsystems | |
$22.00 - $28.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Madison | |
 Apr 12, 2025 | |
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*Position Summary:*
The Desktop Support Technician will be an integral part of the user support team. This role involves providing routine and advanced technical troubleshooting, leveraging documented procedures to resolve complex issues, and ensuring a high level of customer service to support the client's IT mission. *Job Responsibilities:* * Independently manage installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and related components. * Identify, troubleshoot, resolve, and escalate complex technical problems for various products and services. * Respond to inquiries and provide detailed technical information through various communication channels, adhering to established policies and procedures. * Document inquiries and responses, and recommend procedural improvements to leadership. *Required Skills:* At least 3 - 5 years of experience in the following: * Proficiency in computer software, operating systems, hardware, and networking. * Experience with Microsoft Active Directory. * Strong hardware and software troubleshooting skills. * Ability to work both independently and collaboratively within a team. * Proven experience in delivering professional and courteous customer service. At least 2 - 3 years of relevant work experience in: * Windows 10/11 * Mac OSX *Pay and Benefits* The pay range for this position is $22.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Madison,WI. *Application Deadline* This position is anticipated to close on Apr 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |