Shop Manager

JOB SUMMARY:

The Shop Manager is responsible for providing oversight of the overall management, operations, and financial performance for the shop area. This includes inventory, parts, equipment and material, as well as general organization and company data related to the Shop. The Shop Manager is as a subject matter expert in regard to achieving communicated objectives such as profitability, growth, and overall performance metrics for the Shop.

ESSENTIAL JOB DUTIES:

• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including spot checks and ongoing training:
  
  
  
  • Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
  • Performance of observation with Field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
  • Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.
  • Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.
  • Attend and monitor install project meetings and other coordination meetings, as needed.
  • Oversee coordination and execution of inspections and service jobs in assigned area.
  • Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc.
  • Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
  • Review the Shop's material preparation, orders, job staging and tool preparation appropriate for job scheduling.
  • Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
  
  
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement.
• Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• As assigned, partner with the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers, as assigned.
• Promote and coordinate continuing education and certification of employees.
• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Bachelor's degree in Business or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• 3 years Fire Life Safety Industry experience specifically within the Shop area.
• 3 years of professional computer skills.
• Supervisory experience, preferred.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar, preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.
• Must be able to comply with SFP's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Must be able to travel 10% of the time.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to bend, ascend and descend step stools, ladders and stairs, kneel, lift <50lbs, reach above and below shoulders, stand and walk for extended periods of time. Employee is required to see in color, close and far distances, peripheral, depth, and adjust focus. Employee will occasional be required to balance, crouch, drive, kneel, lift >50lbs, sit, stoop, twist, and work at heights.

Work Environment:

Employees will regularly be required to work outside, and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee will occasionally be required to work indoors in an office setting, work alone and with others. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.