Care Center Assistant

Job Title: Care Center Assistant

Location: HMC Cates Hospice House

Position Type: Full time; 40 hrs/wk

About Us: Empath Health is committed to compassionate, high-quality care. We value diversity and adhere to the highest standards, as reflected by our Deemed Status from the Joint Commission.

Key Responsibilities:

• Perform administrative clerical duties for team such as filing, processing/entering and copying documents (including timesheets for HHA's, volunteer hours in Raiser's Edge, etc.); distributing mail, faxes, and phone messages in a timely manner; maintain office and team supplies.
• Develop, revise and maintain recordkeeping and filing system according to departmental procedure.
• Generate reports daily and as requested by team leadership.
• Track patient care visit numbers by discipline to assure compliance and productivity under the direction of team leadership.
• Initiate CDC requests.
• Prepare information for volunteer calls and communicate this information to volunteers.
• Prepare and update team disaster book with the latest information. .
• Open bereavement chart upon patient death as per agency practice.
• Ensure information on patient charts is accurate. Assist in distributing the appropriate paperwork to the different disciplines, departments and/or community partners in a timely fashion.

Requirements:

• Education and/or Experience: High school diploma or general education degree (GED); minimum 2 years administrative experience in hospice or related field preferred.
• Excellent verbal and written communication skills
• Solid customer service skills
• Excellent documentation and organizational skills, including time management, multi-tasking and prioritizing
• Ability to build and maintain interpersonal relationships
• Exhibit self-direction, independent judgment, discretion and ability to work and collaborate with all team members, including volunteers
• Strong computer knowledge in MS Word, Excel and Outlook, and the capability to learn additional software as needed.
• Demonstrated ability to be sensitive to the needs of the staff and Empath Health clientele as well as flexibility within an organized system
• Medical terminology background preferred.

Why Join Us?

• Make a meaningful impact in patient care.
• Work in a supportive and diverse environment.
• Commitment to safety and quality care.

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures, thoughts, beliefs and traditions of our employees, volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day, we work to be respectful, sensitive, and competent with each other and those in our care. In every journey, we are dedicated to achieving comfort, dignity, and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient, client, staff, and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza program is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate, full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!

Hospice of Marion County has earned Deemed Status from the Joint Commission, the national gold standard for quality healthcare.

Empath Health is an Equal Opportunity Employer.