Senior Technical Product Manager: Exception Item Processing

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

We are looking for a talented and energetic Senior Technical Product Manager to join our Exception Item Processing product team. This team is one product line within a cloud-native banking product suite that will revolutionize the way banks operate in the 21^st century. This product is in the early stage of development, and we're looking for someone enthused about the challenges and opportunities that come with new product launches.

The ideal candidate is a professional who has a mix of both business and technical acumen. However, a strong focus will be on candidates that have a deep technical understanding of modern technologies and electronic payments functionality. Ideal candidates will have a product/business owner mindset, interacting with existing and potential JH customers as well as internal stakeholders, and owning recommendations about the direction of the product(s). This individual must be proficient at interacting with engineering teams and customers, as well as internal business leaders.

What you'll be responsible for:

• Designs, modifies and manages activities for a specific product or group of products from product definition and planning through production and release.
• Serves as a central resource with design, process, test, quality and marketing as the product(s) move to completion and release.
• Conduct continuous competitive analysis of internal and external exception processing solutions.
• Tracks statistics of product adoption by customer base and translates feedback into enhancement recommendations.
• Ensures a smooth turnover to the implementation or support organizations that includes planning, training and hand off.
• Establishes and interacts with user community (e.g., focus groups, crowdsourcing, customer fact finding, etc.)
• Creates and maintains the product vision/roadmap.
• Participates in the rollout of marketing plans/campaigns.
• Creates pilot program definition and coordinates execution.
• Creates standard demonstrations (and occasional participation in customer demonstrations).
• Provides demonstration training to Sales.
• Promotes investigation and application of new technologies and industry trends to product management activities.
• Ensures that products meet specifications and quality goals.
• May perform other job duties as assigned.

What you'll need to have:

• Minimum 6 years of experience in product management or business analysis building software products, preferably in the financial services or payment processing industry.
• A minimum of 2 years of demonstrated experience with post-implementation analysis, bug fixes, user experience testing, and/or triage.
• Agile software development experience.
• Strong understanding of exception item processing workflows and technologies.
• Ability to travel up to 15% to attend business meetings, professional conferences, and client site visits.

What would be nice for you to have:

• Bachelor's degree.
• Excellent communication and customer interaction skills.
• Excellent project management skills and strong problem-solving aptitude.
• Strong critical thinking and analysis skills as well as organizational skills.
• Ability to meet aggressive deadlines.
• Experience in Deposit Operations at a bank and/or credit union.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.