Online Banking Operations Associate III

This position can be located at ourSioux Falls, SD Downtown, Bellevue, NE Galvin Rd. S., and Great West Center in Billings, MT.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Online Banking Operations Associate III provides accurate, prompt, and courteous service in supporting the enrollment and ongoing activities of both Consumer and Business customers on the Digital Insights Online Banking Platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures a positive customer experience as we onboard consumer and business customers onto the Digital Insight online banking platform.

• Maintains quality control within your area and ensure that all policies and procedures are followed.

• Prepares and delivers reports to management regarding productivity and accuracy.

• Provides superior customer service to both internal and external customers; this includes responding to inquiries, troubleshooting, resolving issues, and following-up timely.

• Exercises discretion, strong interpersonal skills, and independent judgment.

• Assists with training new department employees.

• Acts as a subject-matter expert for all processes within the department.

• Exhibits leadership skills and capabilities.

• Collaborates within, and across, the business line to mitigate risk, reduce loss, and improve the customer experience.

• Assists with the successful implementation of projects, conversions/acquisitions, and testing of new system functionality.

• Troubleshoots issues and works with various vendors and/or other departments on a resolution.

• Cross-trains and learns other functions within other areas of operations, as needed.

• Acts as trusted resource for internal customers.

• Performs other job-related duties as assigned by management.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of organizations.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Have strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.

• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.

• Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.

• Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to an assigned area, as well as the Bank's policies, procedures, products, and services.

• Ability to understand and process multiple types of inquiries in a professional, fast-paced, and high-volume environment.

EDUCATION AND/OR EXPERIENCE

• Bachelor's Degree preferred

• 1-3 years related experience, training, and/or equivalent combination of education and experience required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

• Sitting - Frequently

• Standing - Occasionally

• Noise Level - Moderate

• Typical Work hours - M-F (8-5)

• Weekends - Subject to business need

• Regular and Predictable Attendance - Required