Product Support Engineer [Software]

You will be a part of Software Global Product Support team under Global Product Engineering organization.

As a Software Engineer at Lam, you will be at the forefront of innovation by designing, developing, and troubleshooting, and debugging software programs. Your role is pivotal in troubleshooting software issues on tools that support design, infrastructure, and technology platforms. Your expertise will determine hardware compatibility and influence design, ensuring seamless integration between software and hardware.

In this role, you'll make an impact across Lam's entire product portfolio of equipment working within our centralized software engineering team, collaborating with some of the brightest minds in the industry.

• Provide software support for Lam's Etch/Deposition tools and associated software applications for field deployment to multiple customers.
• Act as interface between regional support and SW Engineering for customer escalation management that include Spec Reviews, Software solution deliverables and upgrades
• Support activities that include software installation, troubleshooting/debugging software issues, creating technical documentation, and conducting training sessions for customers/support engineers.
• Extend support activities by physically participating in Fremont labs to evaluate the Concept and Feasibility or Alpha form fit and function of software/hardware on Lam's equipment and pilot equipment manufacturing.
• Troubleshooting includes understanding the problem statement, analyzing logs, reviewing/understanding software code to identify the root cause of the issue, and working with cross-functional teams to ensure the successful closure of requests.
• Interact with cross-functional teams to have ready access to software, process, electrical, mechanical, and product safety engineers for effective escalation management.
• Technical documentation activities include capturing data for software installation, enabling configuration, maintenance activities, and creating technical training content.
• Project management activities include driving software quality improvement projects by collaborating with cross-functional teams across regions. This requires effective planning, periodic follow-up, maintaining status reports, providing technical input, creating/delivering presentations, and stakeholder management.
• Participate in multiple technical reviews such as Concept and Feasibility, Alpha & Beta Readiness meetings, Customer Escalation review, and Critical Design Review meetings.
• Adhere to Lam's culture and core values.
• Other activities include software qualification assurance and continuous integrated software testing and development practices and methods, using standard software development program management processes
• Travel up to 20% of the time may be expected for support activities.

Minimum Qualifications:

• Master's degree in Computer Science or equivalent with a minimum of 6 years of industry experience or
• Bachelor's degree in Computer Science or equivalent with a minimum of 8 years of industry experience.
• Excellent presentation and communication skills (oral and written).

• Prior semiconductor equipment experience.
• Experience in distributed embedded controls system desired.
• Experience in supporting Lam Tools at a customer Fab (hardware/software).
• Previous roles demonstrating R&D, new product development, and customer-facing assignments showing a good understanding of both factory and customer needs/issues.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

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