Customer Delivery Software Architect

Meet the Team

Join our Cisco CX Observability Architectures team to help our customers realize the full potential of their investment in Cisco Splunk Observability portfolio. We have the benefit of exposure to a plethora of technologies in this space, with focused and deliberate intent on constant learning. Join us and help further elevate our services delivery outcomes in the dynamic and exciting observability domain.

Your Impact:

• Shape customer expectations and thoroughly align outcomes with customer requirements with focus on business value.
• Participate in all aspects of the initiative from the initial strategy discussions through the delivery process, requirements gathering, design and implementation.
• Partner with the client Project Managers and internal Project Managers to validate that high-level project scope, schedule, resource plan, and estimates are aligned to ensure a successful project / program outcome.
• Perform configuration of the entire Cisco Splunk Observability product suite to meet the customer requirements.
• Facilitate appropriate workshops and other sessions as necessary to capture business and technical requirements, current and desired states, and deliver a best-practice based global architecture and implementation.
• Define global architecture to meet desired state vision including business, application, data, technical, integration and security architectures.
• Provide oversight at key milestones and manage expectations during the project implementation lifecycle.
• Provide technical leadership and contribute to key decision making related to new solutions and products, cross-product integrations, and product upgrades.
• Ensure successful delivery of desired outcomes by engaging in risk management and mitigation, and operational program governance.
• Effectively build and leverage relationships within the client organizations and internal to ensure success.
• Develop strong technical champions and coaches within project teams.
• Mentor client team members in their area of subject matter expertise.

Minimum Qualifications:

• Bachelor's Degree in CS or relevant technical field experience and/or 3-5 years of related Observability experience.
• Experience leading project implementation teams and being responsible for delivery at large enterprise clients.
• Self-starter; demonstrates initiative and leadership across projects and within the team.
• Successfully manages stakeholder expectations through solid communication and documentation.
• Strong leadership and interpersonal skills. Ability to interface at all levels within an organization, technical to senior management.
• Ability to process and advocate client requirements and product gaps into the development (R&D) organization.
• Demonstrable experience deploying observability solutions and associated infrastructure, within both on-premise and cloud environments in large complex global enterprise environments.
• Configuration experience with Windows, Linux operating systems (bash, shell)
• Technical implementation experience defining metrics, thresholding and reporting baselines.
• Strong experience in analysis, design, and technical documentation.
• Familiarity with Splunk/AppDynamics and / or other cloud monitoring tools, including APM, Infrastructure, Logs, Synthetics, and RUM
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)

Preferred Qualifications:

• Deploying, configuring and visualizing OpenTelemetry pipelines.
• Previous experience in observability services delivery.
• Certifications or equivalent experience with cloud native technologies across multiple cloud providers (Docker, Kubernetes, EKS, GKS, OpenShift etc.)
• Configuration experience with system API administration/management.

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