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Helpdesk Technician - IT

UFP Technologies, Inc.
28 To 30 (USD) Hourly
United States, Illinois, St. Charles
May 16, 2025
About AJR Enterprises:

AJR Enterprises, a UFP Technologies company, is a leader in developing and manufacturing single use safe patient handling systems; specializing in 'cut and sew' manufacturing services and advanced fabric technologies.

Location: The position will be on-site full-time in St. Charles, IL. The position holder will need to be within commuting distance (within 45 min).

Helpdesk Technician Summary:

The Helpdesk Technician will be responsible for supervising the helpdesk system on a daily basis by addressing issues as they are received. Interacts with employees to troubleshoot and resolve IT-related complications while providing excellent customer service and communication. Supports Active Directory and Office 365.

Helpdesk Technician Essential Duties and Responsibilities:
  • Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements.
  • Supervises the day-to-day operations of the helpdesk system.
  • Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users' problems.
  • Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems.
  • Installs and troubleshoots desktop hardware, printers, phones, etc.
  • Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications.
  • Communicates clearly any technical solutions in a user-friendly, professional manner.
  • Performs consistent follow-up with users to ensure complete resolution and user satisfaction.
  • Creates and manages user security in Active Directory and business applications.
  • Performs all other duties as assigned or needed.
Helpdesk Technician Qualification Requirements:
  • High School diploma, or general education degree (GED), and
  • 1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred.
  • Working knowledge of Active Directory needed. Must have experience creating and modifying users.
  • Experience in a customer service environment required.
  • Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP).
  • Must have a working knowledge of network hardware such as switches, firewalls, access points, etc.
  • Experience/familiarity with the following desired:
    • Switches and routers (preferably Cisco)
    • A+, Network+, or Security+ certifications

To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply.

AJR Enterprises is an Equal Opportunity/Affirmative Action employer Minorities/Women/Veterans/Disabled.

#UFP #IL

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