IT Support Senior Specialist

Lubbock

40626BR

IT Help Central

Position Description

The Senior IT Support Specialist has an expert level of technical knowledge and experience in one or more IT-related areas for the organization. This position's scope of responsibility includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, systems support, and websites, etc. The Senior IT Support Specialist will also manage team members and area or unit IT software projects in support of business operations.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Works independently to perform advanced technical duties associated with systems analysis for specific specialty software and technical support in support of the enterprise
• Provides expert level of technical knowledge and experience in one or more IT-related areas for the organization
• Contributes advanced technical skills and support to customers for software applications, customized applications, websites, etc.
• Independently manages team members and/or project leads to provide:
  • Specialty and advanced software support and projects for an area or unit
  • Area and/or unit IT software projects and systems in support of business operations
  • Advanced technical skillset kept current by reviewing market trends and product development
  • Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies

• Technical and Computer background
• Organizational skills
• Excellent communication skills verbal and written
• Supervisory skills and experience
• Ability to analyze situations Technical and computer background
• Organizational and develop solutions
• Management knowledge

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus seven years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Preferred Qualifications

Technical and computer background, supervisory skills and experience, excellent inter-personal skills, and be service oriented. Must be a customer advocate. Prior experience in supervision of a team. Coaching and mentoring team members in a student driven environment. Be familiar with Service Desk management operations/Call Center operations and able to adapt to the needs of such initiatives, including defining or refining established processes or procedures. Maintain a positive and enjoyable work environment and excellent troubleshooting techniques.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Occasional Duties

Preferred Knowledge, Skills, and Abilities:
Ability to establish a plan of action, prioritize and execute assigned tasks effectively. Knowledge of management principles and best practices, developing human performance, leadership skills, active listening, be able to work in a fast pace high stress environment. Ability to develop relationships with faculty, staff, and students of Texas Tech University to ensure support needs are met and superior quality service is performed. Knowledge of a broad base of technical topics, systems, and services to leverage in support of customer needs is preferred.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Optional Attachments

Professional/Personal Reference, Recommendation/Referral

Job Type

Full Time

Pay Basis

Monthly

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

Travel Required

Up to 25%

Shift

Day

Schedule Details

M-F 8am - 5pm Exempt position - Additional hours as needed

Grant Funded?

No

Job Group

Senior Level IT

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Air Force Specialty Code

33S4

Army Military Occupational Specialty Code

255A, 255S, 25B

Marine Military Occupational Specialty Code

0681, 8055

Navy Enlisted Classification Code

All IT NEC's