Sr Mgr, IT

21-Apr-2025

US Remote

10222BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team - join us as we power success for all of Deltek.

Position Responsibilities

Seeking an accomplished Senior Manager to lead our ServiceNow Development team. This pivotal role involves guiding the operational ITSM technologies, platforms, and technical roadmaps to enhance the IT service experience within our cloud environment. You will lead a technical team responsible for developing, administering, and delivering essential ITSM functionality in ServiceNow. As a seasoned leader in leveraging technology to refine processes and administer the ServiceNow platform, you will engage with a diverse array of stakeholders across the organization, including Project Managers, Customer Support and Program Managers, Directors, Functional Leads, Cloud Leadership, and vendors.

• Strategic ITSM Leadership:

• Develop and implement strategies to promote the adoption of service management and operational best practices within IT.

• Collaborate with IT and Cloud leaders, as well as process owners, to define and deliver the ServiceNow Platform roadmap, enhancing capabilities to improve organizational efficiency.

• Conduct regular business and technical reviews with ServiceNow management leadership.

• ServiceNow Platform Management:

• Deliver and optimize enhancements within the ServiceNow platform, including the implementation of resourcing and forecasting functionality to maximize efficiency.

• Continuously assess and implement consistent technical solutions, managing a team of developers and administrators that develop and maintain ServiceNow instances.

• Ensure ServiceNow platform is upgraded on a timely basis consistent with licensing and contractual requirements.

• Collaborate and support integrations with external enterprise systems such as Salesforce, SharePoint, and other enterprise platforms leveraging third party solutions, custom development, and integrations with other SAAS applications and technologies.

• Lead team to develop, implement, and maintain core IT Service Management processes within ServiceNow, including but not limited to: Change, Incident, Problem, Request, CMDB, Discovery, and Service Catalog.

• Partner with other Cloud and IT teams to continuously enhance CMDB, optimize application monitoring and alerting, and implement large, complex processes and/or workflows.

• Drive incident, problem, and change management processes, ensuring timely resolution and minimal disruption.

• Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure service performance.

• Team Leadership and Management:

• Lead a technical team of direct reports to develop, administer, and deliver core ITSM functionality in ServiceNow.

• Build and maintain team resource allocation and capacity plans, while mentoring and developing team members.

• Establish and adhere to objectives, budgets, schedules, and work plans as required by the business unit.

• Monitor team delivery and ensure processes are effective and efficient through continuous improvement.

Qualifications

• Bachelor of Science in Computer Science or related technical field.

• US Citizenship is Required.

• 8-10+ years in Information Technology management.

• 5 years hands-on experience managing, implementing, and leading ServiceNow administrators or developers, delivering the platform to enterprise users.

• Strong knowledge and practical experience in ITIL Framework managing delivery and ongoing operations of Service Management processes within ServiceNow.

• Experience working with ServiceNow technology platforms and key related modules such as ITSM, ITOM, ITBM, GRC, etc.

• Strong understanding of IT and Cloud technologies and platforms.

• Proven ability to manage and lead teams.

• Excellent analytical and quantitative skills, logical and perceptive problem-solving, with a detail-oriented and solution-focused approach.

• Familiarity with data migration and integration tools and methodologies, APIs, and Web Services.

• ITIL and ServiceNow certifications considered a plus but not required.

Compensation Information

The U.S. salary range for this position is $98000.00 - $171500.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.