Senior Single Point of Contact Specialist

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a Hybrid position based in our East Petersburg, PA location. Must have availability to be on-site 3 days per week.

Responsible for the default process handling of first mortgage liens and consumer accounts. Requires knowledge of Consumer Financial Protection Bureau mortgage servicing rules, all investor and Government Sponsored Enterprise guidelines. Assist borrower's in default starting at 45-days delinquent throughout the process of collections, loss mitigation, foreclosure and bankruptcy. Make daily early intervention outbound calls, handle all incoming calls and questions on the default process. Handle deactivation process of reinstated accounts. Processes borrower's verbal financial application and documentation to determine if borrower qualifies for any Foreclosure Alternative workout program. Calculates income reviews. Processes related property transactions utilizing basic title and real estate knowledge.

Make outbound calls between the 25-36 day of delinquency to explain foreclosure alternative workout programs and obtain reason for default. Advise customers of their responsibilities under loan contracts, and provide employee counseling on acceptable and convenient payment arrangements that are available. Handle deactivation process of reinstated accounts. Processes borrower's verbal financial application and documentation to determine if borrower qualifies for any Foreclosure Alternative workout program. Calculates income reviews. Processes related property transactions utilizing basic title and real estate knowledge.
• Handle incoming calls from borrower's who have questions on their default process and how to reinstate or payoff the account to resolve the delinquency.
• To mediate conflicts on the behalf of the borrower between the default areas. Ensure that delinquent and current accounts are assigned and de-assigned correctly.

High School Diploma or equivalent. Specialty: Does not apply at this level of education. (Required)

5 or more years Default or collection experience. (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $23.56 - $39.28.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.