Principal Engineer I

Are you looking to grow your Engineering career at a leading telecom company? Are you capable of leading a team that impact the platforms and technologies of millions? Does the opportunity to be a part of what's new and next in the telecommunications industry excite you? If so, join our Technology Operations team.

Spectrum is a leading broadband connectivity company and cable operator serving 32 million customers in 41 states. Our Network Operations groups engineer and manage an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION

The Principal Engineer I is a multi-tier operations advanced engineering, design development & solution deployment position. Responsible for engineering activities that maintain and enhance the company's telecommunications and signal processing hardware, software and electrical systems. Works with technical operations staff on system design and configuration. Works with design teams and advises APVS Video Systems Operations team leaders. This role is responsible for identifying best practices and establishing Charter standards for the video control and encryption infrastructure involving video services and driving consistent deployment of these design standards across Charter Communications serving area.

WHAT OUR PRINCIPAL ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.

• Responsible for engineering activities for operating, maintaining and enhancing the health of Video Operations applications, video control plane and encryption systems to include: Digital Addressable Controller (DAC), RADD's, KLS, BST, SDM, vNC's, OM's, ARPD's, Bulk Encryptors NE3K, all OAM&P CommScope devices.

• Identify and correct monitoring and alerting gaps to prevent outages.

  Excellent organizational and time management skills, and the ability to handle multiple projects.

  Analyzes and revises existing system logic difficulties and documentation as necessary.

• Tests and reviews system designs.

• Provides Engineering Technical support and guidance to regional personnel and ensure all technical integration, changes, standards and documentation are met.

• Mentors and guides the work of technical staff.

• Reviews work plans and designs and advises on improvements.

• Adheres to industry specific local, state, and federal regulations, as applicable.

• Provide 24x7 Tier 4.5 triage support by way of on-call rotation.

• Knows, understands and follows company policy.

• Performs other duties as requested by manager.

The Technology Operations team loves to constantly learn and understand the inner workings of all things that support our highly technical platform. As these platforms rapidly evolve to improve customer experiences, you'll innovate and create with the latest products, tools, and processes, alongside incredibly talented people. If you work well in a high-energy, customer-focused environment, you're positioned for a rewarding career with our team.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • Eight (8) years of network or software engineering experience as a technical leader.
  • Eight (8) years of Project management work experience
• Education:
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
• Technical skills:

  • Expert knowledge on Linux/Unix, Network protocols and services

  • Expert knowledge on MPEG2, MPEG4, transcoding, video distribution, IP Multicast
  • Advanced knowledge of networking protocols, concepts and Services (e.g. TCP/IP, UDP, OSI network layers, DNS, DHCP).
  • Expertise with tools like Jira, AWS and Splunk.
• Skills and Abilities:

  • Ability to read, write, speak and understand English

  • Basic knowledge of related industry specifications and standards IEEE, ANSI,

  • Fiber (Multimode, Single mode, UTP, etc.), Bridging, Switching, Routing,

  • Ethernet and Transport technologies and protocols

  • Basic knowledge in network design, network architecture, protocols and network topology

  • Basic knowledge in TCP/IP and the OSI Model

  • Basic knowledge in using ticketing and software tools to support the current operations.

  • Basic knowledge of network devices and basic network appliances

  • Basic knowledge of network designing software, such as Visio

  • Ability to perform duties in a very fast pace environment and ability to learn new technology quickly

  • Ability to use personal computer and software applications

• Work Environment:
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days).
  • 24X7 Network Operations environment. Depending on business group, on-call work may be an essential function of the jo

Preferred Qualifications

• Knowledge of company products and services

• Knowledge of ACLs, firewalls, and load balancing; both physical and virtual

• Knowledge of IGMP, IP unicast, IP multicast, REST API, RPC, VOD, SDV, and JIRA.

• Knowledge of DNS, DHCP, TFTP, NTP and other critical, service delivery protocols.

• Experience with network and element management systems, CommScope/Arris (DAC) video delivery systems.

• Experience with SDV/VOD design and delivery.

• Advanced troubleshooting skills in (DAC) video delivery and OAM&P devices. Able to effectively lead an outage bridge.

• Cisco Certified Internetwork Expert (CCIE)

• Industry and vendor specific certifications and training preferred (Cisco, Juniper, Alcatel-Lucent, etc.)

• Advanced DAC training

• Linux certification

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life
  

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