Associate MXP Technical Data Consultant

Southwest Airlines
401(k)
United States, Texas, Dallas
Apr 24, 2025
Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: Job Summary This role within the Maintenance Programs Performance & Optimization Team will help drive a culture of safety, efficiency, and innovation by assisting in the development of opportunities and solutions to improve Southwest Airlines MX Program as well as Aircraft Reliability. The Associate Technical Consultant will use data to develop, present, and make recommendations for new ideas, and projects, providing advice to individuals of the organization, and serving as a point of contact for consultation. These improvements will support company goals including maintaining low costs, modernizing the operation, and improving aircraft maintenance reliability to provide a competitive advantage for Southwest Airlines. To effectively accomplish these goals, this individual will partner with other Operational Departments throughout the company and communicate these initiatives to varying levels of audiences. Additional details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Maintain compliance with Southwest Airlines MPM and FAA Regulations 14 CFR 119.49 and 14 CFR 121.373 for the D074 Reliability Program by analyzing reliability data associated with performance of Intermediate and Heavy Maintenance Visits Utilizes aircraft operational data to identify deficiencies and improve the ETOPS and Reliability Maintenance programs Perform data collection, validation, and classification on data elements required by the Reliability Program and demonstrate good judgement in selecting methods for obtaining and processing data Perform root cause analysis on data of diverse scope to measure aircraft/fleet performance for safety, reliability, and economic impact, and identify deficiencies in the Maintenance Program Streamlines processes by partnering with team members and collaborating with Customers and Leadership across multiple departments to quickly communicate contextual problems and define, analyze, and deliver innovative solutions based on business objectives Work with individuals and groups across Tech Ops, other Departments, and external providers to identify and address adverse trends, evaluate the effectiveness of corrective measures, and provide detailed briefings up to Southwest Executive Leadership Evaluate and apply performance standards and statistical analysis methods and propose changes as needed Investigates ad-hoc inquiries resulting from emerging maintenance issues and provides appropriate follow-up to Senior Leadership while balancing existing project workload May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Skilled at evaluating SWA and Industry practices and developing potential solutions for gaps identified in standards, practices, or tools Skilled in using Microsoft Office products - Word, PowerPoint, and Excel proficiency required Ability to be an independent thinker that has the courage to challenge the status quo, provoke thought, initiate debate, and be decisive, even in ambiguous environments Knowledge of practices associated with Six Sigma/Lean Ability to develop plans and timelines for projects, identifying key stakeholders and executing projects with minimal assistance Ability to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations Ability to participate in Tech Ops departmental initiatives and ensure the objectives and impacts are clear Ability to quickly recognize and clearly define complex problems to systematically analyze and weigh alternatives to propose solutions Ability to identify and apply appropriate FAA regulations including AC 120-17B Maintenance Control by Reliability Methods, AC120-16G Air Carrier Maintenance Programs, 14 CFR 121.373 Continuing Analysis and Surveillance, 14 CFR 121.374 (h) MSG-3 based Aircraft Maintenance Programs, and FAA Inspector's Handbook Extensive knowledge of IP44 methodologies of evolving and optimizing scheduled maintenance programs Ability to actively listen to, understand, and communicate ideas and present in writing, verbally, or presentations delivered to forums of varying audiences Education Required: High School Diploma or GED Experience Intermediate level experience, fully functioning broad knowledge in Utilizing data to determine root cause analysis and problem solve Project management and/or project consulting Engineering, Reliability and/or Aviation Technical Operations Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Ability to communicate and interact with others in the English language to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information Pay & Benefits: Competitive market salary from $82,800 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.