Snack Bar Attendant - Alcatraz Cruises

Salary: $23.90 / hour, company-paid benefits with $0 employee premium

Hornblower is seeking a Snack Bar Attendant for our Alcatraz City Cruises operation in San Francisco.

About Us:

Hornblower's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

Alcatraz City Cruises Snack Bar attendants are responsible for customer service, food preparation, cashiering and general Snack Bar cleanliness and maintenance. As a Snack Bar attendant, you love helping people and are patient when it comes to answering any questions. As a team member you appreciate teamwork and a fast-paced environment.

About You:

This person will be adaptable, dynamic, and embody Hornblower's RESPECT Service System.

Essential Duties & Responsibilities:

• Greet guests in a friendly and professional manner.
• Take food and beverage orders from guests.
• Selects requested food and beverage items from serving and storage areas and assembles items as needed.
• Upsell products when serving guests; build guest awareness of various offerings/products in all areas of Food and Beverage.
• Prepares hot and cold beverages according to department procedures.
• Complies with all health and safety regulations and food safety department practices.
• Maintains clean and safe eating and serving areas.
• Efficiently stocks and supplies food and non-food products according to department procedures.
• Operate all necessary snack bar equipment.
• Restock and clean snack bar after every shift.
• Accurately processes and finalizes cash and credit card receipts according to department procedures.
• Executes responsible cash handling and proper point of sale processes.
• Drops cash banks responsibly, and as required when working with cash banks, point of sale and ticketing systems.
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  Assists guests with questions regarding SF and Alcatraz.

  
  
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  Assists in all facets of Food and Beverage as needed.

  
  
• Participates in Respect Our Planet practices while on duty.
• Additional job duties as assigned

Requirements & Qualifications:

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  CA Food Handlers Card

  
  
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  CA Responsible Alcohol Server Certificate

  
  
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  Transportation Workers Identification Credential (TWIC)

  
  
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  Cash handling experience

  
  
• Customer service experience
• Ability to work on a moving boat for the entire 8-hour shift
• Open schedule and ability to work any assigned schedule, including holidays and weekends
• Ability to work a shift that may start as early at 7:45 am or end as late as 10:45 pm. Shifts are 8 hours.

The RESPECT Service System embodies Hornblower's mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.