Patient Services Coordinator

Southern Cancer Center is hiring a Patient Services Coordinator for our office in Foley.

Overview:
Southern Cancer Center is seeking a friendly and organized Patient Services Representative to join our team at Springhill Hospital. In this role, you will be the first point of contact, providing a warm and professional welcome to our patients and their families. Your dedication to exceptional service will ensure a seamless and positive experience for all who visit our center.

Key Responsibilities:

• Warm Welcome: Professionally greet and welcome patients and their friends or family, ensuring a comforting and supportive atmosphere from the moment they arrive.

• Efficient Registration and Scheduling: Manage patient registration and appointment scheduling with precision and efficiency, optimizing the patient flow and minimizing wait times.

• Effective Communication: Answer, screen, and direct all incoming calls to the appropriate personnel, skillfully relaying messages between patients and clinical staff to ensure clear and timely communication.

• Commitment to Compliance: Uphold the highest standards of integrity by supporting and adhering to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, as well as US Oncology's Shared Values.

Join us in fostering a welcoming and efficient environment for our patients, where your commitment to excellence will not only thrive but also make a meaningful impact on the patient experience.

Essential Duties and Responsibilities:

• Welcoming Presence: Warmly greet patients and visitors upon arrival at the clinic, ensuring a prompt, courteous, and professional experience. Efficiently check in patients and notify clinical staff of their arrival.

• Patient Paperwork Management: Provide and clearly explain necessary paperwork for patients to complete prior to their examination. Diligently collect, review for accuracy, and file patient forms. Update demographic and insurance information in the system, and handle co-payments and balances, providing receipts.

• Effective Communication: Skillfully answer, screen, and address routine inquiries, directing them to the appropriate personnel or taking detailed messages. Page clinic personnel as needed and communicate messages accurately and promptly as per procedures.

• Appointment Coordination: Facilitate patient check-out post-examination, scheduling follow-up appointments in line with physician and office guidelines. Offer patients comprehensive appointment details including time, location, directions, instruction sheets, and other pertinent information.

• Scheduling Management: Record patient cancellations and missed appointments, promptly rescheduling as necessary. Inform relevant staff of cancellations and update patient charts accordingly.

• Administrative Support: Provide general administrative assistance by filing charts and forms. Maintain a clean and organized lobby area, ensuring a sufficient supply of forms and office supplies for daily operations.

• Confidentiality and Compliance: Uphold strict adherence to confidentiality, as well as state, federal, and HIPAA regulations regarding patient records.

• Additional Responsibilities: Perform other duties as requested or assigned, which may include typing memos and forms.

Minimum Qualifications:

• Educational Requirement: High school diploma or equivalent is required.

• Experience: Some receptionist or office experience is preferred.

• Technical Proficiency: Demonstrated proficiency with computer systems and Microsoft applications (Outlook, Word, and Excel) is required. Successful completion of required e-learning courses within 90 days of starting the position.

• Adaptability: Confidently handle day-to-day work challenges, exhibiting flexibility and the ability to adjust to multiple demands and shifting priorities.

• Work Commitment: Set high standards of performance, working efficiently to achieve them.

• Quality Commitment: Prioritize delivering high-quality products and services.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.