Manager, HR Services

Manager, HR Services

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Manager, HR Services to join our Group and lead the organization's shared services team in providing exceptional HR services to all of our U.S. employees. Employees primarily reside in Indiana, California, Michigan, and Texas with presence in over 20 states. Current HR Services include HRIS Administration (SAP SuccessFactors), Payroll Administration (Paylocity), Learning Administration (SAP SuccessFactors), Talent Acquisition (SAP SuccessFactors), HR Inquiry Ticket Management System (AskHR), Digital Employee File (PeopleDoc) and Benefits Accounting.

What is the role about?
The successful candidate will have a strong knowledge of and experience in HR services, along with excellent organizational and communication skills. Must have a deep understanding of HR operations, the ability to think critically and strategically, and the capacity to build strong relationships across multiple stakeholder groups. This position reports to VP of Controlling & HR in one entity and has dotted line accountability to the HR Managers of each customer entity (currently 10).

Which tasks will you perform?

• Provides vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the organization.
• Team Leadership: Supervise and lead the team responsible for delivering HR services. This includes providing guidance, support, coaching, feedback and training to team members.
• Process Management: Ensure that HR processes and procedures are consistently followed to provide high-quality services. Identify areas for improvement, engage stakeholders, and implement changes to enhance efficiency. Balance efficiency and alignment with business needs and results.
• Service Delivery: Proactively monitor and evaluate the delivery of HR services to ensure they meet established service level agreements (SLAs) and quality standards. Take swift corrective action when needed.
• Customer Service: Collaborate with internal stakeholders and provide excellent customer service. Address inquiries, issues, and requests in a timely and effective manner.\Data Management: Oversee the integrity of data including entry, maintenance, and accuracy within HR systems. Ensure that employee records are up-to-date and compliant with relevant regulations.
• Compliance: Stay informed about HR laws and regulations to ensure that HR practices are in compliance. Implement changes as needed to align with legal requirements.
• Reporting: Collaborate with stakeholders to suggest and generate reports on HR metrics and key performance indicators (KPIs), supporting corporate and local reporting needs.
• Continuous Improvement: Foster a culture of continuous improvement within the HR Shared Services team. Encourage feedback and implement changes to enhance processes and services.

What do we expect from you?

• A minimum of 10 years of human resource, HRIS or related experience with 5+ years' leadership experience preferably of multidisciplinary teams
• A bachelor's degree in business administration or human resources, or equivalent experience preferred
• Demonstrated leadership style that aligns with Endress+Hauser values
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Thorough understanding of human resource principles, practices, and procedures
• Experienced in service center related technologies
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced and at times stressful environment
• Effective change management, project management and stakeholder management
• SHRM/HRCI Certified Professional (SHRM-CP/PHR) or SHRM/HRCI Senior Certified Professional (SHRM-SCP/SPHR) credential preferred
• Proficient with Microsoft Office Suite or related software

What can you expect from us?

• Family-owned, highly committed global company with a sustainable vision of the future.
• Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
• Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.
• Compensation is competitive and includes bonus opportunities.
• Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts.
• Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort.
• On-site amenities such as cafeteria, gym, health clinic, and ergonomic support, to foster a convenient and health-conscious workplace environment.

How do you apply?
To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations. Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Endress+Hauser is an equal opportunity employer and does not discriminate on the basis of any protected classification including protected veteran and disability status.