Crisis Management Program Lead (Hybrid) Raleigh, NC

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office in Raleigh, North Carolina.

The Crisis Management Program Lead is responsible for designing, implementing, and managing the bank's enterprise-wide crisis management framework. This role ensures that the organization is prepared to respond to and recover from major disruptions, cyber incidents, operational failures, and external crises.

The role involves establishing governance structures, response protocols, and escalation mechanisms, while leading real-time crisis coordination with senior executives, business units, and risk teams. The Crisis Management Lead will conduct crisis simulation exercises, enhance response capabilities, and ensure alignment with regulatory expectations related to crisis preparedness.

• Develop & Maintain Crisis Management Framework: Establish and continuously refine the enterprise-wide crisis response framework, integrating business, IT, and cyber resilience.
• Lead Enterprise-Level Crisis Response: Act as the central crisis coordinator, ensuring a structured response to incidents and effective decision-making under pressure.
• Governance & Executive Engagement: Work with senior leadership and board committees to maintain an effective crisis governance model.
• Design & Conduct Crisis Simulations: Implement and oversee tabletop exercises, war games, and stress tests to validate response plans.
• Regulatory Compliance: Ensure compliance with crisis management regulatory requirements (e.g., OCC, PRA, Basel, FFIEC).
• Crisis Communication Strategy: Develop communication protocols for internal stakeholders, customers, and regulators during crisis events.
• Post-Crisis Review & Continuous Improvement: Conduct post-incident reviews, identifying lessons learned and updating response plans.

Bachelor's Degree and 8 years of experience in Enterprise Risk, or Operational Risk including project management.

OR

High School Diploma or GED and 12 years of experience in Enterprise Risk, or Operational Risk including project management.

Preferred qualifications:

• A minimum of 5 years of experience in crisis management, or incident management programs in a large organization.
• Strong experience in incident response, crisis simulations, and regulatory crisis planning.
• Proven ability to work with executive leadership and risk committees in high-pressure situations.
• Strong knowledge of risk management, regulatory expectations, and crisis communication best practices.
• Strong understanding of operational resilience, operational risk management and banking industry services.
• Strong understanding of three lines of defense model and 2nd line effective challenge
• Ability to effectively manage multiple projects.
• Ability to effectively communicate technical information across groups and businesses.
• Proficient in assessing risk and risk management practices.
• Strong knowledge of business policies, standards, and procedure frameworks.
• Knowledge of standard risk management or control frameworks to include NIST 800-53 and ISO 2700-1.
• Knowledge of financial sector regulatory practices for a large financial institution
• Strong communication, organizational, and stakeholder engagement skills.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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