Operations Specialist (Concierge)

Requisition ID:884863

Position:Full-Time

Total Rewards:Benefits/Incentive Information

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

Support Optometric Operations in the day to day management of policies and processes related to Luxottica employed, affiliated and sublease Optometrists.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage and partner with new onboarding doctors to ensure all paperwork is complete, accurate and accounted for including insurance applications, vendor applications, and internal paperwork for either employed or sublease credentialing, etc.
• Source information from various internal databases to complete as much of the business applications as possible. Identify missing or inaccurate data and research resolution, confirming accuracy directly with the new onboarding doctor.
• Update all applicable databases with relevant information to Credentialing and Insurance Contracting.
• Track key dates/ actions in the credentialing process and provide updates on progress to management, recommend solves for any issues
• To ensure timely completion of the doctor credentialing process with EyeMed, gather individual doctor information and complete all necessary requirements for doctors to be added to all systems including, but not limited to the Electronic Health Records (EHR), Contact Lenses and The Appointment Book (TAB).
• Communicate with new onboarding doctors on the required updates, processing, filing of paperwork for the ODs to internal and external customers.
• Assist or advise doctors of the credentialing process as questions arise.
• Analyze the data gathering process from internal and external sources to make recommendations on improve efficiencies.
• Document processes and manage a central site to retain all files.
• Address and resolve questions from doctors regarding administrative or run-the-business topics such as mail, voicemail, supplies, etc.
• On a weekly basis provide tracking statistics and updates on each individual doctor's step in the credentialing process and resolve issues and recommend enhancements to the process as deem necessary.
• Once doctor accepts the sublease offer, ensure a smooth transition office opening and insurance approvals. Responsible for ensuring systems & supplies are onsite, operational and accessible to new doctor.
• Assist in uncovering and resolving doctor on-boarding issues, recommending program enhancements to better the doctor experience.

BASIC QUALIFICATIONS

• Bachelor's Degree or equivalent experience in Healthcare
• 2+ years of medical insurance experience
• Strong self-starter able to manage multiple competing priorities and meet deadlines
• Strong communication skills and customer-service focused
• Proven track record of successful relationship management
• Strong Microsoft Office skills
• Demonstrated problem solving ability
• Attention to detail is key

PREFERRED QUALIFICATIONS

• Prior experience in the Optical environment
• Prior experience in Healthcare Insurance

Pay Range: 60,405.80-87,553.00

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.