Ward Clerk - Mental Health 103

TELECARE CORPORATION
POSITION DESCRIPTION

WARD CLERK - VILLA FAIRMONT MHRC

STATEMENT OF PURPOSE
We exist to help people with mental impairments realize their full potential.

MISSION STATEMENT
Telecare will deliver and manage excellent services and systems of care for persons with serious mental illness.

POSITION OBJECTIVE
The Ward Clerk provides support services to the nursing, clinical and medical staff. Duties are typically clerical in nature and may involve client contact.

Shifts Available:

Full-Time: 7:00 AM - 3:30 PM |Monday - Friday

Expected starting salary is $21.00.Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

QUALIFICATIONS
Six (6) months experience as a ward clerk or secretary in a health care environment and experience working with the general public is preferred. High School graduation or a G.E.D. equivalent is required. Possession of knowledge in the following areas is required; highly developed organizational skills, knowledge of the operation of copy machines, basic computer skills, basic typing proficiency (45 wpm) and knowledge of medical terminology. The ability to read, write, speak English and excellent communication skills is essential, as is the willingness to work with disabled persons. A valid California drivers license and insurability is required.

KEY RESULT AREAS
MISSION, VALUES AND BELIEFS

• Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with clients, the public and other staff members.

QUALITY AND QUANTITY OF WORK

• Performs tasks correctly and according to policies and procedures.
• Completes a variety of documentation tasks, including; maintaining accurate records, filing reports in client medical records, assemble medical records, maintaining and organizing newly admitted client medical records.
• Distributes client mail, as directed
• Schedules client appointments.
• Orders and maintains the appropriate level of supplies.
• Answers the telephone, taking messages and screening calls as assigned.
• Provides clients, families and other staff members with requested information, using excellent communication skills.
• Prepares materials for admissions, discharges and transfers.

TEAM MEMBER PARTICIPATION

• Participates as a team member and provides input via reporting observations, concerns and asking appropriate questions.
• Provides high quality clerical assistance to nursing department staff members as requested.
• Demonstrates knowledge of Professional Assault Response Training (PART) principles and uses PART concepts to manage aggressive behavior.

JUDGMENT, DECISION MAKING AND INITIATIVE

• Demonstrates knowledge and proper use of equipment and supplies.

RELATIONSHIPS WITH OTHERS

• Demonstrates a good rapport and cooperative working relationships with all members of the team; responds to co-workers with concern and promotes group morale.

QUALITY IMPROVEMENT

• Continually focuses on assigned tasks and seeks and implements improvements as necessary.
• Understands and demonstrates the safety program in all activities.
• Assists with medical record audits as assigned.
• Practices universal precautions at all times.

CUSTOMER AND COMMUNITY RELATIONS

• Demonstrates a knowledge of Telecare's customers including clients/clients, families and governmental agencies in all interactions and conduct.
• Acts in a professional manner, always demonstrating respect and understanding of the community and neighborhood when representing Telecare in the community.

PLANNING AND TIME UTILIZATION

• Completes and follows through with tasks and assignments, meeting expected deadlines.

ATTENDANCE AND RELIABILITY

• Understands and demonstrates knowledge of all policies associated with attendance.

PROFESSIONAL DEVELOPMENT

• Attends all assigned in service education classes.
• Always dresses appropriately and professionally.

PHYSICAL REQUIREMENTS
See attachment for requirements.

Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

SUPERVISOR: Nursing Supervisor

PHYSICAL REQUIREMENTS