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Supervisor, Intelligent Grid Operations

APS (Arizona Public Service)
United States, Arizona, Phoenix
Apr 26, 2025

Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity. Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.


Summary

The Supervisor, Intelligent Grid Operations oversees the overall management and operations of the Automated Metering Infrastructure (AMI) mesh network and connected device communications. Responsibilities also include, AMI network planning and expansion strategy, data integrity, operability assurance, system health, AMI related software and firmware upgrades. Oversees department budgets and processes involving many internal and external stakeholders including the Company's key customers, regulators, communities, and contractors. Responsible for developing staff's technical expertise on various AMI related technologies, as well as the AMI network operations and maintenance work practices and standards. Develops and maintains relationships with key internal and external stakeholders including vendors, utilities, and trade associations. Regularly reports to senior management on program status and advises on AMI issues and opportunities.

Minimum Requirements

- Bachelors' degree in engineering, science, finance, information technology, or business plus four (4) years of experience in meter operations or information technology, utility transmission/distribution systems, and/or related experience.

- In lieu of a degree, a combination of education and experience totaling eight (8) years of experience in meter operations utility transmission/distribution systems, and/or related experience.

Preferred knowledge, skills, or qualifications: Knowledge of meter technologies, markets, the electric utility industry, and relevant state and federal requirements preferred. Excellent interpersonal and communication skills. Excellent technical, business, planning, and project management skills.

Major Accountabilities

1) Lead a team responsible for the implementation, operations, and maintenance of the Company's AMI communications network and related devices.

2) Provide technical direction to the company for AMI technologies and related issues.

3) Identify, develop, and execute AMI network projects and programs, consistent with the strategic plan, both directly and through collaboration with other organizations.

4) Manage department budget and resources to maximize the benefit to customers and the corporation.

5) Stay abreast of trends (technical, market, regulatory, and political) in order to maximize corporate benefits and minimize negative impacts.

6) Develop and maintain technical expertise regarding AMI network technologies, including their safe, reliable, and cost-effective operations and maintenance.

7) Develop, implement, and oversee procedures and processes to ensure AMI network communication compatibility with industry standards and practices and ensure adherence to all applicable codes, regulations, and compliance requirements.

8) Represent the Company on programmatic issues and related matters to external stakeholders and industry associations.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.

*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).

*Working from a home office requires adequate technology and an appropriate ergonomic set up.

*Role types are subject to change based on business need.


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